Principal Associate - Risk Manager (Work From Home)

Principal Associate - Risk Manager (Work From Home)

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 75024 (Plano, TX)

• 19801 (Wilmington, DE) 

• 68521 (Lincoln, NE)

• 56301 (St. Cloud, MN)

As a Principal Associate, Risk Manager supporting Capital One US Card Channels Access Management, you will drive risk oversight activities that support a healthy control environment and well managed practices. Responsibilities will include evaluating and documenting various risks, monitoring, reporting and controlling critical process points as defined by enterprise policies and standards. You will educate and gain buy-in from key stakeholders concerning impact from risk exposure as well as proposed remediation. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects as needed.

This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical and problem solving skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate reporting and project management systems/tools, as well as the development and management of process controls, will be critical to maintaining a well-managed process. This is an excellent opportunity to continue your career in the field of Process Management.

In this role you will:

• Demonstrate excellent communication skills with the ability to influence partners across the company at multiple levels. Must be comfortable engaging Audit, Risk, Technology, and Operations leadership teams

• Build successful relationships with key partners and team members to understand impact of technology and information security risk on critical business processes; Engages with audit, Risk, Technology and Operations teams.

• Display strong analytical and technical skills, including some experience working with data tables, data maps, business rules, case development and automation/reporting tools  

• Develop a deep understanding of business access needs, applications, and their risk profiles

• Apply understanding of Identity Access Management and Cybersecurity terminology and controls

• Drive identification, assessment, monitoring, and reporting on cyber risks inherent to business and technology concepts

• Create and maintain adequate assessment and support documentation  including executive summaries and work papers detailing the assessment. work completed, evidence reviewed, and identified gaps.

• Day to day oversight of multiple processes: monitor, report, and plan system improvements or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Product/Tech, and Operations management; make final recommendations for approval on changes. 

• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns. 

 

Qualities of a Successful Candidate:

• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table.  You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.