Regional Operations Manager

                                                                                         Regional Operations Manager

Position Overview: At Triage Partners, every individual plays a unique and incredibly important role in our company's success. As a Regional Operations Manager, you will be responsible for overseeing field operations within your designated region, ensuring alignment with company objectives, and fostering a culture that embodies our core values. Your leadership will be pivotal in driving team performance, achieving strategic goals, and maintaining high standards with service delivery.

Key Responsibilities:

Setting Company Objectives:

• Collaborate with senior management to set annual company objectives, creating a clear roadmap for success.
• Ensure interdepartmental goals are established, and key results are measurable and evaluated.
• Align team efforts with company objectives, fostering a sense of organizational alignment and shared strategy.

Achievement of Core Values:

• Promote and exemplify Triage Partners' core values in daily operations.
• Encourage team members to consistently exceed customer expectations and treat one another with respect and integrity.
• Rate adherence to core values using a numerical legend for the current year.
• Evaluate team members' performance using a numerical legend to assess their achievement of core functions for the current year.
• Provide clear feedback and support to help team members meet and exceed their role expectations.

Skill and Knowledge Utilization:

• Leverage a diverse set of skills and knowledge to effectively perform tasks, solve problems, and achieve goals.
• Continuously enhance proficiency and expertise within the team.

Develop Self and Others:

• Seek opportunities for personal growth and support the development of team members through mentoring, coaching, and providing constructive feedback.
• Travel as needed to maintain direct engagement with local field teams, ensuring alignment, support, and operational consistency

Adapt to Change:

• Demonstrate flexibility and resilience in response to evolving circumstances.
• Embrace new challenges and adjust strategies as needed to maintain operational effectiveness.

Practice Financial Stewardship:

• Manage regional budgets and resources responsibly, ensuring alignment with company financial goals.
• Monitor and control operational costs, identifying opportunities for savings and efficiency.
• Review financial reports and forecasts, making informed decisions to optimize spending and resource allocation.
• Ensure fiscal accountability by maintaining accurate records and adhering to financial policies and procedures.

 Leadership Presence:

• Exhibit confidence, decisiveness, and integrity in all interactions.
• Inspire trust and motivate others through effective communication and a strong personal example.
• Develop and maintain strong relationships with customers to understand their needs and exceed their expectations.
• Act as a liaison between the company and customers, ensuring high levels of satisfaction and addressing any concerns promptly.

Qualifications:

• Proven experience in a managerial role within the telecommunications industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to adapt to changing environments and manage multiple priorities.
• Financial acumen and experience in budget management.
• Commitment to personal and professional development.

Technical Skills:    

• Proficiency with Microsoft Office 365 programs with advanced Excel skills
• Familiarity with other MS products including MS Project, MS Access, Vizio
• Familiarity with databases and report writing

Skills and Abilities: