Lead Product Operations (all genders)

<h2><strong>The role</strong></h2> <p>Factor Europe is scaling rapidly, and as the complexity of our product offering grows, we are looking for a <strong>Team Lead, Product Operations</strong> to act as the “COO” of our Product organization. </p> <p>This role requires a hands-on operator with outstanding data fluency and sharp commercial sense. The day-to-day is a blend of quantitative modelling, performance analysis, process optimization, and cross-functional project management. Reporting to the Head of Product / Co-MD, you will bridge our Culinary and Operations teams as you drive execution of our product expansion roadmap. </p> <p>This role is a force multiplier for the Product team. Whether you are an analytical supply chain master who wants more exposure to product/customer, or a systems thinker who loves building and improving processes, this is a chance to supercharge one of Europe’s fastest-growing food-tech brands.</p> <h2><strong>What you’ll do</strong></h2> <h2><strong style="font-size: 14px;">Optimize our weekly menu</strong></h2> <ul> <li>Build the menu planning algorithm: Develop and refine the models that architect our weekly menu, optimizing for customer engagement within a set of constraints (customer feedback, seasonal trends, cost targets, production capacity, etc).</li> <li>Analyze recipe performance: Lead the weekly “Menu Post-Mortem”, translating customer feedback into actionable, data-driven insights for the Culinary and Kitchen Operations teams. </li> <li>Improve our Recipe Database: Identify gaps in our recipe database and set priorities for R&D sprints; oversee our recipe graduation framework as we test new concepts.</li> <li>Set commercial guardrails: Model the impact of menu changes on company profitability and proactively course correct. </li> </ul> <p><strong> Drive process excellence & scalability</strong></p> <ul> <li>Develop scalable processes: Develop and improve the end-to-end processes required to bring a recipe/menu from concept to launch, ensuring zero errors in handoffs between Culinary and Supply Chain.</li> <li>Standardize, simplify, & automate: Identify aspects of our product operations that are ripe for automation or offshoring - then make it happen!</li> <li>Own & improve the internal tool landscape: Own our internal Product tool stack (from building Google Sheets to managing internal tech and analytics platforms). You are the ultimate owner of product data quality.</li> <li>Build the team: Build, lead, and mentor the Product Ops team as we scale our business. </li> </ul> <p><strong> Execute our product strategy</strong></p> <ul>