Assistant Director of Spa - Regent Santa Monica Beach Opening 2024

About us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica as the first destination in the Americas. 

Poised to open in 2024, Regent Santa Monica Beach will usher in a new era of extraordinary experiences to the California coastline. The resort will set a new standard for modern upper luxury, bringing a fresh perspective to beachfront splendor and effortlessly bold experiences to become an iconic destination. 

Regent Santa Monica Beach is set on a coveted coastline location, steps from the famed Santa Monica Pier. The resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous and tranquil rooms and suites, along with a stunning beachfront pool deck with multiple pools and a destination spa and wellness center. Additionally, Regent Santa Monica Beach will welcome guests from near and far with unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As Assistant Director of Spa, you will provide guests with comprehensive and professional conduct. The Assistant Director of Spa must have excellent communication skills, problem-solving skills, and maintain a high level of customer service standards of a luxury Resort spa. Must be able to deal effectively with guests, while maintaining the highest level of professionalism at all times. Scheduling dependability and flexibility are a must. The ideal candidate will directly support with training, product inventory, payroll, scheduling, financial reporting, and spa operations at an optimal level in a five-star environment. Adhere to federal, state, and local regulations concerning OSHA, hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

A little bit about your day: 

Reporting to the Director of Spa, every day is different, you will:

• Understand and abide by Regent Spa policy and procedures.
• Provide guests with a thorough and knowledgeable understanding of spa services.
• Assist Spa Director in conducting performance evaluations for all staff.
• Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms.
• Conduct daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Spa Director.
• Responsible for the day-to-day spa operation duties to include opening and closing, cash handling procedures and general facility maintenance.
• Assist Spa Director in ensuring all monthly sales goals are being achieved.
• Demonstrate respect, sensitivity and concern for guest’s needs and concerns with a professional and pleasant manner.
• Oversee and maintain safety, cleanliness, disinfection, sanitation, and maintenance standards.
• Ensure EP’s properly clean and sanitize products, rooms, tools and equipment, adhering to Regent and State Governing Boards requirements and guidelines.
• Ensure EP’s follow service rules and regulations under their license in the State.
• Ensure EP’s use all PPE and sanitation standards by Regent  and the State Governing Body.
• Organize and distribute guest surveys.
• Manage all Front Desk incentives.
• Decisions of a broad nature are made in accordance with general policy and procedures.
• Train and ensure Front Desk staff deliver exceptional service, offering corrective counseling, when needed.
• Ensure Front Desk staff are monitored and informed of treatments, groups, and other promotions.
• Ensure all protocols are adhered to.
• Act as leader for Service Providers and work with Spa Director to enforce service standards, SOP’s, and conduct disciplinary actions, as needed.
• Assist Spa Director with Service Provider schedules, as needed.
• Assist Spa Director in ensuring that technician licenses are up to date and renewed, as needed.
• Provide communication channel from Spa Management to their team.
• Assist with scheduling and rotation of duties.
• Communicates any maintenance/general cleanliness issues to Spa Manager on Duty.
• Provide spa guests with a tour of spa facilities, when needed.
• Interact cooperatively with, and with consideration towards, guest and co-workers.
• Anticipate guest’s needs and adhere to Regent standards for guest service, including FORBES 5 Star Standards.
• Diffuse guest challenges and communicates guest problems or complaints to the Spa Manager on Duty in a timely fashion. 
• Responsible for quarterly meetings of their department.
• Assist the Sp