Jobs and Careers

Business System Analyst

UKRemotefull_timeVerifiedPosted 27 Sept 2024

About the role

This is a remote position.

Who are we?

Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries, including banking and financial services, insurance, higher education, food services, retail, manufacturing, and eCommerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite of enterprise-grade software products, services, and solutions.

The Role:

Remote, US

Full-time

We are looking for a versatile and experienced Business/System Analyst who has a strong background in business analysis with a good understanding of technology and database scripting. The ideal candidate will have a balanced skill set that allows them to bridge the gap between business needs and technical solutions effectively.

What you’ll do?

Business Analyst

Work closely with stakeholders to gather, analyze, and document business requirements.
Develop business cases, project charters, and feasibility studies.
Identify opportunities for business process improvements and recommend solutions.
Familiar with Agile/Scrum methodologies.
Onboarding new vendors/updating existing vendor connections (this will include troubleshooting and testing with vendors)
Perform user acceptance testing.
Prioritize initiatives based on business needs and requirements.
Manage competing resources/priorities.
Identify effective solutions for business software system issues
Provide system support as needed (assist support team if they are unable to resolve an issue or serve as additional support during the busy season).
Ensure that support tickets are being analyzed and closed on a timely basis and that customers are satisfied.
Report common patterns, questions, and other issues to management

System Analysis:

Translate business requirements into technical specifications.
Collaborate with teams to design, develop, and implement system solutions.
Ensure systems are designed and developed according to best practices and business needs.
Perform system testing and quality assurance to ensure the functionality and performance of solutions.
Provide system support as needed (assist support team if they are unable to resolve an issue or serve as additional support during the busy season).
Ensure that support tickets are being analyzed and closed on a timely basis and that customers are satisfied.
Familiar with basic CRUD operations on MS SQL or other SQL databases.
Ensure that system is operating efficiently. Troubleshoot any system issues
Provide solutions to departments for significant data imports.
Ensure budget and timeline constraints are met.
Create training processes and documentation to teach others how to use new features.

Requirements

Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
2-6 years of experience in a similar role, with a focus on business analysis and system analysis.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and interpersonal skills to interact with stakeholders at all levels.