Sr. Specialist, Accommodations and Leave Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for contributing to the mission and vision of the Company by providing a high degree of consultative support and subject matter expertise across specialized workstreams and overall team operations within HR Service Delivery. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities.

Possesses in-depth knowledge of FMLA (Family and Medical Leave Act), Short- & Long-Term Disability and ADAAA (Americans with Disabilities Act Amendments Act). Responsible for cultivating and maintaining a collaborative relationship with HR Business Partners, Compliance, Sedgwick, and other key stakeholders to support the day-to-day activities of Comcast’s Disability/Leave of Absence administration. Actively identifies opportunities to enhance workflows and improve process efficiency. Operates with moderate guidance within their area of expertise.

This position requires the ability to articulate sensitive leave-related information clearly and professionally across multiple communication channels–including phone, written correspondence, and meetings–with individuals at various levels of the organization. It also requires the ability to effectively manage a high-volume case load in a fast-past environment, ensuring all interactions and processes are handled in alignment with established Service Level Agreements (SLAs). Operates with moderate guidance and requires initiative, discretion and strong customer service orientation.

Job Description

Core Responsibilities

• Ensures compliance with federal, state and company regulations and policies related to employees’ absences including but not limited to Americans with Disabilities Act (ADA), Family and Medical Leave Act (FMLA), and Pregnancy Disability Act (PDA) / Pregnant Workers Fairness Act (PWFA).
• Stays up to date on benefits-related laws and regulations, including FMLA, ADAAA, and both Short- and Long-Term Disability programs. Possesses comprehensive expertise in multi-state disability legislation, FMLA compliance, and applicable federal and state requirements.
• Create an exceptional customer experience by responding timely and accurately to leave-related requests. Provide guidance, review risks, resolve issues, and escalate as appropriate.
• Work with HR client groups, vendor partners, and business leaders to identify and develop successful return-to-work action plans, minimizing lost time LOA cases and ensuring program effectiveness.
• Manages all leave assignments, escalations, and queries in Case Management system. Responsible for projects and ongoing initiatives that support disability/leave processes, systems, and processes to address our clients' business needs.
• Coordinate, track and manage accommodations under the Americans with Disabilities Act Amendments Act (ADA). Demonstrates objective critical thinking and eagerness to identify the root cause of favorable and unfavorable trends and provides meaningful solutions.
• Act as a liaison between vendors and internal business units or divisions to support and enhance collaborative relationships. Provide regular updates on leave status and trends, ensuring transparency and alignment across divisions and business units in their engagement with Sedgwick.
• Has a continued focus on employee and customer experience by assessing areas for process improvement and collaboration with internal and external teams.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Required Qualifications and Skills:

• 5 – 7 years of relevant experience in Disability, Leave Administration and/or Human Resources.
• In-depth knowledge of FMLA (Family and Medical Leave Act), Short- & Long-Term Disability and ADAAA (Americans with Disabilities Act Amendments Act).
• Proven ability to work effectively both independently and collaboratively within a virtual team environment, exercising sound judgment and decision-making with minimal supervision.
• Strong verbal, written, and interper