Manager, Creative Operations, Digital + Social

Company Description

WHO WE ARE

fresh is a global company headquartered in New York offering a full lifestyle line spanning skincare, lip care, bodycare, and fragrance in over a dozen countries. But we don’t just aspire to make the best products on the market; we want to be the best beauty brand to work for. We’ve created a warm, inspiring environment with world-class benefits that encourages our teams to dream big, because that’s how we got here.

Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.

MAIN JOB OBJECTIVE

We are seeking an experienced and highly motivated Manager, Creative Operations to lead the workflow for all digital and social assets, ensuring an omni-channel approach. This fast-paced, high-volume role is central to our campaign and always-on content initiatives, requiring a strategic and detail-oriented leader. You will manage the entire creative lifecycle from brief to delivery, ensuring team alignment and timely execution. This involves close collaboration with global creative, marketing, social, and e-commerce teams on both always-on content and integrated omni-channel campaigns across e-commerce, social media, and paid media.

Key responsibilities include facilitating creative content development and review, ensuring successful design implementation across all digital channels. You will be instrumental in developing streamlined workflows, optimizing resource allocation, and driving stakeholder alignment to ensure efficient, on-brand, and on-schedule creative output. As the primary operational liaison between the creative team, cross-functional teams, internal stakeholders, and external vendors, the ideal candidate will possess robust project management expertise and a deep understanding of creative operations in the digital world.

Job Description

JOB RESPONSIBILITIES

• Process Management – own day to day operations for social and digital creative: intake, briefing, timelines, routing approval and delivery
• Build and implement end-to-end workflows for creative projects for fast turnaround while protecting content creation
• Connect the e-commerce, social and campaign calendars, so projects are coordinated and streamlined
• Act as primary liaison between Global Creative, cross-functional partners and external vendors
• Manage cross-functional communication – status updates, roadblocks, next steps and stakeholder alignment
• Build and refine processes for fast turnaround creative while protecting quality and content creation
• Liaison with external content creators and creatives – negotiating contracts, briefing timelines, reviews and final asset delivery
• Manage annual social budget to ensure all creative needs are met between social shoots and outsourced content creators
• Organize and lead weekly status, kick offs, creative review meetings with cross functional teams
• Manage project timelines and resource allocation through Workfront
• Stay current on new creative outputs in AI creation and production versioning
• Be a change leader in an evolving environment
• Support broader creative projects as the brand and creative evolves

What you will learn (and/or achieve) in the first 6 months:

• Build working relationships with key cross functional partners
• Manage multiple concurrent projects (all at different stages of product development cycle)
• Clear understanding of the campaign and always on creative lifecycle from brief to final asset release

What you will achieve in 12 months:

• Identify and build new processes and systems for digital and social workflows
• Anticipate team needs + understand how to prepare/flow workload for always on-time deliverables
• Develop working relationships with external vendors and content creators
• Assess project risks and process opportunities to initiate action plans as necessary

Physical Requirements:

• Must be able to remain in a stationary position on average of 7.5 hours/day
• Light to moderate lifting may be required
• While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard

Qualifications

PROFILE

You can/have:

• 4-7 Years of Experience in creative operations or production (Beauty or Fashion industry preferred)
• Experience managing/leading graphic designers through digital or social project lifecycle
• Exhibit a keen ability to be proactive as