Call Center Patient Representative

Description

We are the largest multi-specialty urology focused practice in the country. Our doctors and staff are committed to providing the highest level of quality medical services available. Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.

We are interviewing for full time Call Center Patient Representative to work full time in our office in Bethpage, NY.

** Hours are Monday through Friday. No Weekends, No Evenings, No Holidays **

**Bilingual-Spanish**

 
The Call Center Patient Advocate answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. 

ESSENTIAL JOB FUNCTION/COMPETENCIES:

Responsibilities include but are not limited to:

• Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere.
• Answers telephones in a professional manner.
• Schedules appointments.
• Takes messages for patients using electronic medical records.
• Verifies and updates patient demographic information.
• Registers new patients.
•  Addresses patient requests and inquires.
•  Resolves patient concerns.
• Returns calls as necessary.
• Updates registration and insurance information for existing patients.
• Performs other position related duties as assigned.       

Benefits

· Comprehensive medical

· Dental

· Vision

· 401K

· Paid time off

Requirements

 KNOWLEDGE | SKILLS | ABILITIES

• Adept at multitasking.
• Customer-oriented with ability to remain calm in difficult situations.
• Detail-oriented.
• Excellent verbal and written communication skills.
• Knowledge in healthcare systems operations such as EMR.
• Skill in using computer programs and applications including Microsoft Office.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

EDUCATION REQUIREMENTS

• High School Diploma or equivalent required.
• Previous experience in a busy medical office preferred.
• Must be Bilingual-Spanish