Architect, Robotics in the Cloud

Leads organization-wide platform strategy for core services and SDKs; solutions shape how multiple groups integrate, deploy, and operate at scale. Solves highly complex, unique reliability and performance challenges; decisions have long-term impact on product lines and consumers. Governs platform standards for interoperability, compliance, and resilience, and drives adoption through exemplary artifacts and tooling. Influences policies and practices across the organization; represents platform direction to senior leadership.

Key Responsibilities

Platform Software Development:

• Define organization-wide platform strategy for core shared services and SDKs, shaping integration and operations patterns.

• Resolve unique, high-scale reliability and performance challenges; codify enterprise compatibility policies.

• Govern adoption of platform standards through tooling, reference stacks, and compliance mechanisms.

Software Development and Coding - Design, Testing, and Optimization:

• Steers strategic decision-making processes to design software solutions and identify and analyze requirements.

• Writes and defines foundational code for new projects or prototypes.

• Adheres to and improves execution of all phases of the software development lifecycle; coaches and defines best practices across teams or units to drive improvements.

• Acts as a thought leader within the organization to drive the development of new software features and enhancements following design specifications, ensuring accessibility, and develops documents to clarify software design and code.

• Leads and drives improvements in process, architecture, and code reviews across products/services to drive improvements.

• Utilizes strategy and innovation to conduct debugging and troubleshooting to identify and fix highly complex and/or ambiguous software issues.

• Utilizes a proactive and visionary approach to define and influence all levels of software testing (e.g., functional and non-functional), quality assurance processes, observability for effective debugging, and proof of concepting and feasibility.

• Innovates methods to conduct performance profiling and optimization of product(s) and/or service(s).

• Resolves or re-architects highly complex and systematic issues requiring strategy and innovation related to application programming interface (API) functionality and integration.

• Executes advanced solutions to implement API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

• Influences and supports the design and development of software, systems, and services.

• Defines project or design scope; reviews, influences, and approves scope and design recommendations.

• Serves as a trusted advisor to provide technical guidance, domain expertise, and coaching in software architecture decisions and best practices, including evolving industry standards and competitive considerations, interfacing with all levels and teams, guiding organizational and line of business/functional transformations.

• Utilizes innovation and strategy to conduct highly complex periodic reviews and ensures adherence to architectural standards.

• Collaborates with cross-functional teams and leadership to align and build software architecture with business and/or customer goals and priorities.

• Implements modern/emerging performance optimization and scalability strategies in software design.

• Conducts regular technology research and evaluation for architectural enhancements and translates into decisions and plans that have a long-term impact on the organization.

Issue/Defect Collaboration - Software Products Support:

• Collaborates cross-functionally with stakeholders to orchestrate efforts to understand customer issues, root causes, and mitigation to align and explain rationale behind solutions.

• Provides modern/emerging technical guidance and support to customers regarding customer-reported issues.

• Acts as an expert advisor to advocate for customers' interests and proactively suggests product enhancements and solutions based on a synthesis of feedback and insights from internal data and tools.

• Acts as a trusted advisor to ensure customer satisfaction through timely resolution of issues and effective communication.

• Develops strategic and innovative solutions for customer issue and/or defect handling and training processes.

• Recommends systematic/architectural solutions to the most complex and broadly reaching product maintenance issues to