Sales Specialist

Job Overview & Responsibilities

Sales Specialists are responsible for being knowledgeable in the company’s processes, proficiently assisting assigned sales representatives throughout the sales cycle.   The Sales Specialist provides support to the sales team by managing the company’s customer database, creating quotes, processing orders and performing other tasks in support of the Subscription Support team's sales goals with a focus on quote requests.  The Sales Specialist will use professional sales and customer service techniques in completing work requirements and is responsible for maintaining regular communication with sales team’s management and counterparts while completing sales tasks.  This role may also support other sales departments and marketing coverage needs.

 

Responsibilities and Essential Duties:

• Research the market and generate leads through call blitzes and promotional campaigns that coincide with company initiatives as needed.
• Support sales team’s efforts to win business through competitive sales techniques and knowledge of the company's products and services.
• Understand and support established sales policies and procedures to provide proper and effective treatment to customers. 
• Provide administrative support to team by generating reports, logging support tickets, and processing deals for assigned reps and on other projects as needed.
• Create sales quotes as required by sales, Management, and solicitation responses.
• Utilize internal customer relation management (CRM) system to create and copy sales opportunities, update existing opportunities, document transaction history, and process sales orders.
• Provide information and/or follow up with customers as requested.
• Attend customer calls as well as forecasts calls with the manufacturer as required.
• Other job tasks in support of the sales team, as assigned.
• Maintains updated, organized files on all accounts in assigned territory
• Builds and maintains quality relations with existing assigned accounts

Qualifications

Minimum Requirements:

• High school diploma or general education degree (GED); or 2-4 years related experience and/or training; or equivalent combination of education and experience.
• 0-2 years’ experience providing administrative support in sales environment or previous customer services experience.

 Knowledge / Skills / Abilities (KSAs):

• MS Office, proficient in Excel
• Ability to learn Adobe Technologies and develop technology acumen
• Attention to detail and accuracy in work product
• Ability to develop and manage positive customer relationships
• Reliable
• Professionalism
• Problem Solving
• Customer Service
• Organization
• Communication Proficiency, written & verbal
• Results Driven
• Self-Motivated
• Strong Time Sensitivity & Management Skills
• Prioritization
• Multitasker
• Problem Solving

Company Overview

Emergent, a subsidiary of Mythics, LLC, is an award-winning IT solutions provider and value-added reseller based in Virginia Beach, Virginia. Since 2006, Emergent has specialized in solving complex challenges and delivered best-of-class technology solutions to operations in all levels of government, education, and commercial organizations worldwide. At Emergent we are looking for motivated people with the expertise and insight to tackle the toughest client issues.

Why Work at Emergent?

Because at Emergent, YOU count! At Emergent, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.  

At Emergent, you will experience a truly enjoyable corporate culture. Thanks to our flexible benefits options, you can choose the benefits you want or need. Our benefit options include:  

• Comprehensive Health, Dental, and Vision plans 
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources

 In addition to our optional benefits, all full-time employees enjoy: 

• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program 
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such