Automotive Fleet Regional Performance Manager

Service Center

CSCS TX

Role and Responsibilities

• Evaluate key metrics and KPIs for multiple partnerships utilizing internal reporting dashboards or other methods as required to identify center performance.
• Create performance improvement plans, and business action plans focused on enhancing the center level results meeting required KPIs & SLAs for each partner.
• Actively problem solve, supporting partnership escalations flagged throughout the day-to-day operations.
• Collaborate closely with operational leadership to identify areas of opportunity and implement operational improvements.
• Possess comprehensive knowledge of collision center operations including administrative procedures, billing processes and other functions facilitated within the Collison centers.
• Help develop and facilitate training materials during program launch and support change management initiatives as needed.
• Contribute to driving operational consistency by implementing quality assurance measures and conducting regular touchpoints with centers and external partners.

Qualifications and Education Requirements

• Provide effective coaching and feedback to field operations at various levels.
• Excellent multitasking skills and ability to thrive in a fast-paced environment.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Possession of a valid driver's license and eligibility for coverage under Caliber's insurance policy (not listed as an excluded driver).
• Competency in CCC1 or other collision estimating systems.
• Minimum of 5 years' experience in the collision or repair industry
• Prior experience in a leadership or mentor role