Manager, Lab Application Scientists, San Jose

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Manager, Lab Application Scientists

R-01340885

Site based role in San Jose, CA

When you’re part of Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

The Manager of the Lab Application Scientist Team (San Jose) will have responsibility for delivering outstanding pre-sales support to our North America customer base through active leadership of all product demonstration activities for the product lines and markets supported by the San Jose Chromatography and Mass Spectrometry product demonstration laboratory. The individual will act as an integral part of the Application Support Management Team to optimize best use of resources and knowledge. The successful candidate will build a diverse team of specialists and empower them to address customer problems creatively. The ability to connect successfully with a wide variety of groups both across Thermo Fisher Scientific (sales, vertical marketing, product support, etc.) and within the larger team of sales support managers is key to success in this role.

What will you do?

• Own responsibility for all activities (pre- and exceptional post-sales) in AMER for products and applications supported by the San Jose demo lab in alignment with internal stake holders
• Manage the demo lab in compliance with local Environmental, Health & Safety rules and regulations
• Ensure compliance with all Thermo Fisher Scientific internal and external processes and values
• Build a multifaceted, flexible team environment that allows for creative problem solving.
• Actively work with the team to build relationships within the company and to continually improve skills of team members for future career growth.
• Identify individual or group training needs and coordinate appropriate and timely training.
• Communicate market intelligence and voice of customer (VOC) information obtained during customer interactions to Director Applications AMER, Vertical Marketing, and Product Management
• Manage timely execution and report on all aspects of team activities
• Track and report team relevant key performance indicators.
• Monitor team operating expenses to ensure compliance with established budgets.
• Ability to travel a minimum of 25% will be required.
• Demonstrate Role Model Leader characteristics
  • Embody the 4-I values
  • Delight customers
  • Communicate openly and honestly
  • Focus on growth
  • Champion employee development

How will you get here?

• Bachelor’s degree in Analytical Chemistry, Biochemistry, Biology or higher degree
• Minimum of 5 years of related work experience 
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.

Knowledge, Skills, Abilities

• Proven record of analytical and problem-solving skills must be demonstrated.
• Strong experience in hyphenated mass spectrometry techniques.
• Outstanding written and oral communication skills.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Benefits:

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension/retirement, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation,