Senior Operations Associate, Strategic Alliances (Remote)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact
We are seeking a curious, detail-oriented problem solver to join our Strategic Alliances team. This team manages the most vital partnerships that drive growth, innovation, and value creation for Axon. We shape the future of Axon’s partnership ecosystem by identifying key partners, negotiating agreements, and ensuring successful collaborations.

The Sr. Operations Associate, Strategic Alliances will work closely with sales, marketing, product development, and finance to map, design, and execute operational processes for Axon’s most critical alliances. The role will be pivotal in improving efficiency while ensuring high quality of customer experience of internal and external stakeholders. By developing metrics, the Sr. Operations Associate will derive and share insights about implementation of new process changes and the success of each alliance relationship, guiding business decisions of future investments. You will help unlock our mission to Protect Life.

What You’ll Do
Location: Remote US
Reports to: Manager, Strategic Alliances

Business Analysis & Execution

• Analyze business processes to identify alignment problems with sales operations related systems.
• Develop detailed plans for process enhancement and system improvements.
• Retrieve and analyze large sets of data using Excel, Quip, Salesforce, and other data management systems.
• Design, document, and implement operational processes to support the sales team and drive product strategy.
• Actively manage supplier products and price lists, supporting supplier sales transactions.
• Review quotes, contracts, invoices or any other related sales documentation to ensure delivery of supplier and customer obligations.

Leadership & Collaboration

• Act as a trusted advisor to the sales team and enable the selling motion through advocating for what is in the best interests of the business, and proactively working to remove commercial blockers.
• Build strong relationships with sales, partner, finance, supply chain and other key stakeholders across the business to define needs and deliver holistic solutions
• Develop strong knowledge of go-to market strategy, internal system and product limitations to remove points of friction on complex and highly customizable sales.
• Support strategic planning that focuses on driving process improvements and customer experience enhancements

What You Bring

• Bachelor's degree or relevant work experience.
• 2+ years of relevant sales operations experience
• Ability to learn on the go, be a self-starter
• Strong curiosity and problem-solving skills
• High attention to detail
• Exceptional organizational skills
• Demonstrable track record of process mapping and breaking down complex workflows
• Ability to manage and communicate with large set of stakeholders
• Ability to work cross-functionally
• Intermediate MS Office skills
• Prior experience with Salesforce and any account management system like D365 is a plus

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work