Service Order Operations Manager

Pay Rate

$60,000 to $70,000 per year

Telecommute Status

Onsite

Announcement

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

AbilityOne

N/A

Job Description

PRIDE Industries

Job Description

 

 

Job: Service Order Operations Manager

Job Code: H12 - PR-Service Order Ops Mgr

HR Title Group: Federal Contracts (Facilities)

Salary Grade: E13

FLSA Status: Exempt

Approval Date: February 2025

 

 

SUPERVISES:  There are direct reports with this position.

 

 

POSITION SUMMARY:  Under minimal supervision, the Service Order Operations Manager oversees the life cycle of service orders in PRIDE and federal systems and is the representative of PRIDE to federal officials and customers outside the organization. Employees in this job class require a high level of accuracy and knowledge of compliance to Tririga and CBA requirements.  This job class requires strong organizational and administrative capabilities, proficient computer skills, excellent interpersonal, public speaking and speech writing skills.

 

 

TYPICAL DUTIES: 1. *Manage the overall service order desk system for PRIDE and the federal customer.  2. *Create, establish and oversee guidelines for policy formulation within an environment of changing requirements. Communicate changes to management and staff verbally or in various written format (workflow charts, SOP, training guides etc.).3. *Supervises employees; ensures a competent, motivated team through hiring, training, development, counseling and reviewing the performance of employees. 4. *Provide forecast analysis on cost, staff and resources needed when modifications to contract are needed to implement changes.5. *Establish and maintain interpersonal professional relationships. Develop constructive and cooperative working communication with all internal and external customers. 6. Provide solutions to highly complex customer requests and challenges resulting in a win/win scenario for the customer and PRIDE.7. *Coordinate work duties, delegate and reassign tasks to ensure project completion as staff or workload changes.8. *Evaluate data and measure productivity, goal achievement and contract compliance. Provide weekly and monthly reporting to management. Provide quarterly reports to COR and housing officials.9. *Reconcile monthly activities and generate year end reports.10. Perform other tasks and special projects as assigned.

 

*  Denotes Essential Job Function

 

 

MINIMUM QUALIFICATIONS: • Five or more years of experience working in a service order department including three or more years in a supervisory capacity;  • Advanced knowledge of contract management and government record keeping systems and procedures;   • Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;• Ability to effectively supervise and develop assigned team to meet production/service goals while adhering to safety policies and rules;• Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers and/or employees;• Demonstrated leadership, organizational, reasoning, problem solving and analytical skills;• Exceptional customer service skills;• Human relation skills to build effective relationships with team, customers and public;• Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software;• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;• Ability to establish priorities and solve a wide range of business, operational and strategic management problems; • Flexibility to respond to changing work priorities and handle numerous projects at the same time.

 

 

EDUCATION REQUIREMENTS:

Bachelors in Business Administration or related field

A comparable combination of formal education and work experience will be considered.

 

 

CERTIFICATES OR LICENSES REQUIRED:

The following licenses or certificates may be required depending on local, state and/or contract requirements:<