Occupancy Specialist II (Paul Laurence Dunbar Apartments)

WinnCompanies is looking for an Occupancy Specialist II to join our team at Paul Laurence Dunbar, a 171-unit lease-up affordable housing and tax credit community located in Washington, DC.
In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs.
This position offers a pay range of $23.00 - $25.00 an hour, depending on experience. Please note that the the selected candidate will adhere to the following schedule: Monday through Friday, 8:30AM to 5:00PM, with certain overtime weekends as needed.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks, and other organizations (e.g., drug stores).
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with all facets of the move-in process.
• Ensure that files comply with the regulations of all funding/regulatory agencies.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations, including but not limited to: completing guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Perform special assignments as necessary.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Prior experience with recertifications in the DC area for PBS8 residents in a multifamily setting.
• Experience with computer systems, including web-based applications and Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications

• Associate's degree.
• Bilingual in English and Amharic.
• Tax credit experience.
• Specialist in Housing Credit Management (SHCM) certification.
• Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) certifications.

Our Benefits:Permanent full-time US employees are eligible to participate in the following benefits: - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday) - 401(k) plan options with a company match - Various Comprehensive Medical, Dental, & Vision plan options - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions) - Tuition Reimbursement program and continuous training and development opportunities - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement