GCOE Governance Consultant

Job Description

Position title: GCOE Governance Consultant - Voice of Business 

Pune - Hybrid 

Reports to: GCOE Governance leader 

 
Purpose of the job: 

As a Governance Consultant, you will play a key role in driving governance and compliance activities that ensure consistency, transparency, and operational excellence across various GCOE teams. 

Key internal partners include teams within Business Intelligence, Customer Support, and Learning & Development, as well as cross-functional collaboration with Product Leadership, Global Operations, and Customer Success. 

You will drive adherence to global standards and policies, oversee compliance tracking and reporting mechanisms, and act as a trusted advisor to ensure processes maturity and accountability. 

By collaborating across functions and geographies, you’ll help ensure that governance principles translate into measurable quality, performance, and business impact.  

 
Accountabilities: 

Key accountabilities (this area is not a detailed description of activities on the job): 

In this job you will: 

• Enable and represent the Customer Sucess Voice of Business for Product and Tech in line with Customer Service strategy, adoption and tools as we seek to evolve NIQ client user experience  

• Collect the expectations from the business, validate precise user stories, and make sure they are understood by the Product & Tech teams. 

• Daily manage UserVoice submissions for both NIQ Service Suite and Dynamics service, and communicate transparently status and progress on each idea submitted  

• Maintain the client and business backlog (demands/projects) that bring the solution to the expected target.  

• Translate requirements to Product and Tech and input to PI planning in a timely manner and on the detail required 

• Enable business UAT at each product release, ensuring quality feature deployment   

• Support NIQ Service Suite & Dynamics Services defect escalation and pririotizaton review  

• Communicate and coordinate Business and Tech stakeholders, converting business needs into specific functionalities to be implemented, from requirements and after deployment  

• Establish and maintain governance frameworks, documentation and internal playbooks on platforms to ensure consistency, transparency, and compliance in operational processes. 

• Enable Global Process Service Standards and Governance Documentation  

• Work colaboratively with internal Training, go to market and CM teams 

• Partner with regional and global stakeholders to embed governance practices in transformation projects and BAU operations. 

• Support process standardization, documentation, and deployment across multiple functions and markets. 

• Support and lead transformation initiatives with guidance by identifying governance gaps, process inefficiencies, or control weaknesses. 

• Provide subject-matter expertise, training and guidance on process standards and governance for NIQ Service Suite and Dynamics service CRM internal usage 

• Ensure GCOE team’s decisions align with compliance and organizational standards 

Requirements: 

Work experience:  Minimum 3  years of experience in CPQ industry, preferable NIQ, in Governance, GCOE, Operations or similar environments 

Requirements:  

• Execution and Process Improvement driven mindset  

• Proven analytical and problem-solving skills, with the ability to identify root causes and drive accountability. 

• Design skills to conceptualize, structure, and build new processes, frameworks, and governance models from the ground up.  

• Curious, detail-oriented, and driven by continuous improvement (challenge the status quo). 

• Knowledge of GCOE areas (BI, Customer Support, L&D) is highly desirable. 

• Good understanding of CRM systems and its usage and applicability across the industry 

• Excellent stakeholder engagement and communication skills; able to translate complex governance or process topics into practical actions. 

• Strong organizational and planning abilities, able to manage multiple priorities independently. 

• Experience with project management, Agile frameworks, and risk management practices is an advantage. 

• Good understanding of CRM systems and its usage and applicability across the industry 

• Prior experience in cross-country or global environments