Senior Product Designer, Retention

About the Team

Our Growth Design team is on a mission to help people discover DoorDash and keep choosing us as part of their everyday lives. We work across the end-to-end experience, shaping both in-app and off-app touchpoints, and partnering closely with Product, Data Science, Engineering, and other key business teams.

As growth sits at the center of the company’s core outcomes, our scope is intentionally broad: from providing people with a great first order experience to building affordability and convenience programs that help them feel confident coming back. We also build frameworks and best practices that drive growth at scale, including experiences that enable people to find value beyond restaurants or serve our growing international presence.

This team is a great match for designers who love solving problems, challenging assumptions, and feel energized by high craft and high ownership.

About the Role

Retention is about turning DoorDash from something people try into something they rely on. As a Senior Product Designer, you’ll design intuitive, system-oriented experiences that bring customers back, help them find new forms of value, and feel rewarded for choosing DoorDash. You’ll focus on building long-term engagement across the end-to-end funnel, from ongoing communications to new retention programs and delightful affordability moments. You’ll also help shape how we use AI to build retention, improving timeliness and personalization of our experiences.

This role is based in New York, San Francisco Bay Area, or Seattle, and is part of our Consumer Growth team. The role follows a hybrid work model, combining in-office collaboration with flexible remote work.

You’re excited about this opportunity because you will…

• Craft experiences that make DoorDash feel worth it every time, helping millions of occasional customers become regulars by reinforcing the value of delivery.
• Design delightful ways for people to save, with clear benefits, thoughtful rewards, and moments that feel genuinely satisfying and motivating.
• Work in scrappy, real-world problem spaces, figuring out what’s getting in the way and shipping improvements fast.
• Blend high-craft with real outcomes, raising the bar across everything customers see – communications to engagement programs – while leveraging AI to accelerate learning and impact.
• Partner closely with Product, Data Science, and Engineering to test ideas, learn quickly, and scale what works.

We’re excited about you because…

• You’re motivated by high-impact customer problems and love turning ambiguity into clear bets, balancing craft, and outcomes.
• You have 5+ years of experience and a portfolio that shows you can ship high-quality work, improve real customer journeys, and have a track record of leading new initiatives and achieving success in a team environment.
• You think of yourself as a craftsperson focused on quality – you sweat over the lowest level of details and care about elevating the overall experience. 
• You’re a strong storyteller who can make complex problems feel simple, bringing stakeholders along with crisp narratives, clear rationale, and thoughtful tradeoffs.
• You’re a first-principles problem solver who challenges assumptions, experiments with new approaches, and loves building experiences customers genuinely value.

 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

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