Lead a Team of Claims Professionals – Workers' Compensation Supervisor in Irvine, CA

Overview

Workers' Compensation Claim SupervisorLocation: Irvine, CA (Hybrid - 2 days per week in office after initial training)Work Hours: Monday-Friday, 8:00 AM to 4:30 PMSalary Range: $108,000 - $112,000

Join Our Team at CCMSI

At CCMSI, we are an Employee-Owned Third Party Administrator committed to providing exceptional service to our clients while fostering a collaborative and supportive work environment. Certified as a Great Place to Work, our culture prioritizes integrity, innovation, and employee development. If you’re an experienced claims professional ready to take on a leadership role, this is your opportunity to make an impact.

Why You’ll Love Working Here

• Culture: Our core values emphasize teamwork, integrity, and enthusiasm in everything we do.
• Career Development: We invest in our employees, providing structured training and professional growth opportunities.
• Comprehensive Benefits: Enjoy 4 weeks of PTO in your first year, 10 paid holidays, and a robust benefits package including medical, dental, vision, life insurance, short & long-term disability, 401K, and ESOP.
• Work-Life Balance: Hybrid schedule with flexibility after the initial training period.

Your Role as a Workers' Compensation Claim Supervisor

As a Workers' Compensation Claim Supervisor, you will oversee a team of 4-5 adjusters handling multiple accounts under California jurisdiction. This role requires a proactive leader with strong expertise in workers’ compensation claims, ensuring compliance with CCMSI’s corporate standards and client expectations.

Responsibilities

• Supervise and provide guidance to a team of adjusters, ensuring high-quality claim handling.
• Conduct weekly staff meetings to review case progress, discuss challenges, and provide coaching.
• Oversee claims investigations, ensuring timely indemnity payments and proper reserve management.
• Monitor claim activity to maintain compliance with corporate standards, client-specific instructions, and California workers' compensation laws.
• Select, refer, and supervise outside vendors, including legal counsel, surveillance, and case management providers.
• Directly handle complex and litigated claims as needed.
• Provide training and mentorship to adjusters, fostering professional development within the team.
• Conduct file reviews and audits to maintain best practices and service commitments.
• Travel occasionally for client meetings and company events.

Qualifications

What You Bring to the Table

Must-Have Skills & Experience:

• 5+ years of workers’ compensation claims handling experience with a proven track record in managing multiple tasks and ensuring timely claim resolution.
• California Self-Insurance Plan (SIP) certification is required.
• Strong leadership and coaching skills, with the ability to mentor and develop adjusters.
• Excellent communication and negotiation abilities, both written and verbal.
• Proficiency in Microsoft Office programs, including Excel and Outlook.
• Ability to work independently while collaborating effectively within a team environment.

Nice-to-Have Skills & Experience:

• Prior experience providing coaching to improve team performance.
• Familiarity with California workers' compensation regulations for multiple accounts.

How Your Success Will Be Measured

• Team Performance: Overall claim closing ratio, adherence to best practices, and quality of claim handling.
• Operational Efficiency: Clearing of documents, timely processing of indemnity payments, and effective caseload management.
• Client Satisfaction: Maintaining high service standards and meeting CCMSI and external performance benchmarks.

Ready to Lead and Grow with Us?

This role is perfect for experienced claims professionals looking to advance their careers in a leadership capacity. If you thrive in a fast-paced, dynamic environment and are ready to take the next step, apply today.

 

Salary Disclaimer: The posted salary reflects the anticipated base pay for this role. Actual pay will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. Discuss compensation and benefits questions with our hiring team.

 

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. Background che