Account Manager

Job Title

Account Manager

Summary of role:

This is a key strategic commercial role and broader Amadeus business.

The main purpose of Inside Sales is to deliver sustainable and profitable growth through digital sales and automating sales processes and methodologies for the region. This role will be responsible for retaining and developing customers as well as Identifying and capturing new business opportunities within a specified geographic territory and/or customer segment through digital methods. Managing traditional customers such as Travel Agencies, and diversifying new customers such Corporate, Universities, OTAs.

Acquisition:

Contribute to the preparation & delivery of the quarterly sales plan for the region and identification of the target customer and prospect groups based on pipeline renewals, booking volumes variation using dedicated analytical tools in Qlick and CRM.

- Identify and capture new business opportunities within a specified geographic territory and/or customer segment (small deals)

- Promote and sell products, services and solutions through direct contacts, virtual events and road shows (webinars).

- Using virtual selling tools, deliver business or product presentations. Also, bring product experts who may be based in ther markets/regions to enhance the relationship and imprve the probability of successful sales.

- Identify customer specific needs and deliver compelling virtual sessions to present the proposal and using digital tools walk the customer through the implementtion/onbaording process.

- Using various digital communication channels (email, instant messeging, video calls, etc.) manage and negotitate to achieve a deal closure.

- Actively participate in the campaign driven sales process, handle leads created as part of the campaigns and report on the campaign progress daily logging activities performed in the CRM.

Retention:

- Ensure retention and growth of market share through upselling and development of existing customers

- Using virtual selling tools (video calls, live presentations - Teams, Zoom) identifiy and qualify business opportunities by establishing and developing relationships with top level executives

- Coordinate and participate in RFP/RFI responses and follow-up.

- Support the delivery of the marketing plan by analysing webinar outcomes, following up on webinar attendees and support the awareness and educational digital activities in 1-to-1 or 1-to-many activities.

Sales Pipeline reporting:

- Participate in the preparation of the quarterly sales plan and identification of the target customer and prospect groups using dedicated analytical tools in Qlick and CRM

- Report weekly or bi-weekly to Inside Sales Head on the sales pipeline and campaign progress and provide insights and market intelligence.

- Ensure correct customer approach rate on monthly, quarterlty and yearly basis, as defined by management.

- Monitor and manage the sales pipeline velocity at desired level.

Contribution to sales and marketing plan:

- Support the delivery of the marketing plan by analysing webinar outcomes, following up on webinar attendees and support the awareness and educational digital activities in 1-to-1 or 1-to-many activities.

- Participate in the preparation of the quarterly sales plan and identification of the target customer and prospect groups using dedicated analytical tools in Qlick and CRM

- Using virtual selling tools (video calls, live presentations - Teams, Zoom) identifiy and qualify business opportunities by establishing and developing relationships with top level executives with a minimum number of daily/weekly/monthly call numbers set by the manager.

- Coordinate and participate in RFP/RFI responses and follow-up.

What we can offer you?

A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. 

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. 

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. 

🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being. 

A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits. 

A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. 

A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a cu