Director, Program Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

This role is an individual contributor

Key Responsibilities:

• Execute and deliver projects through completion, including, but not limited to gathering requirements from stakeholders, managing the project schedule, and support your team with communication on the strategy and goals to project stakeholders.
• Lead work streams consisting of many different functions driving multiple simultaneous efforts.
• Work with variety of stakeholders across functions to manage scope, secure support and resources for execution, and deploy processes that improve day-to-day operations.
• Work through challenges, identify bottlenecks and dependencies, escalate project concerns when necessary and unblock the project team for execution.
• Report on status, progress, milestones, deliverables, outcomes, and lessons learned to all applicable parties.
• Inform prioritization of initiatives and resources against strategic objectives and success metrics for the organization.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 5 years of work experience with an Advanced degree (e.g. Masters, MBA, JD).
• At least 5 years of experience leading complex, strategic programs – ideally in payments.
• Working knowledge of payments industry and ecosystem – experience in the acceptance side of payments (acquirers, acquirer processors, payment facilitators, merchants) is highly desired.
• Experience in structuring and managing integrated, multi-track projects and or work streams, able to orchestrate cross-functional teams including product development, operations, sales, marketing, finance, risk, and legal to achieve the project goals.

Preferred Qualifications

• 12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Excellent written and oral communication skills – can clearly communicate and articulate complex topics and issues with senior leaders and stakeholders.
• Track record of building and maintaining strong business relationships with internal stakeholders.
• Self-starter with a bias toward action and ability to move projects forward without direct management responsibility, with a sense of urgency, while elevating issues at critical junctures as appropriate.

Additional Qualifications:

• Critical Thinking: Ability to combine analytical reasoning, creativity and judgment. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to deal effectively with strategic issues, as well as tactical operational details.
• Change Agent: Advocate for our Acceptance clients. Educate the broader organization on the needs of our acquiring, processing and merchant clients.
• Highly Ethical: Can be trusted to do the right thing for employees, shareholders, and others. Follows a balanced approach without compromising integrity.
• Values and Leadership: Demonstrates alignment to Visa’s Values and has the capability to lead and motivate a team of individuals without direct reporting authority.
• Results Oriented: Energetic, resourceful, collaborative and positive can-do attitude. Fully committed to delivering outstanding work. Never satisfied with status-quo, continually striving for excellence.
• Low Ego: Operates in a transparent fashion without a personal agenda. Possesses a well-developed sense of humor and listens first.

Additional Information

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