Harm Reduction Outreach Specialist/Data Coordinator

Who we are:
Boston Health Care for the Homeless Program’s (BHCHP) mission is to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in our community. Currently, about 60% of those who receive services at BHCHP have a diagnosed substance use disorder (SUD), and drug overdose is the leading cause of death among our patients. We are constantly examining and strengthening our care model to better meet the needs of people struggling with active drug use. We are working toward a practice without stigma, and we recognize the need to expand access to all types of addiction treatment, on demand. We also recognize a parallel need to reduce the harms associated with drug use for people who do not seek treatment or cannot access treatment currently. We do not require people to stop using before we can start helping.

Community Care in Reach (CCiR) is an innovative mobile health program that brings together partners in primary care, addiction medicine, and harm reduction to engage individuals who are not well-connected to health care, experiencing homelessness and/or living with addiction. Experienced staff from BHCHP and the Boston Public Health Commission’s Access, Harm Reduction, Overdose Prevention and Education (AHOPE) program collaborate to provide a range of services on the van and connect patients to primary care and addiction treatment.

Job summary: 
Hours:  Full-time, Monday – Friday 8:30am – 5:00pm.
Union: Yes
Union Name: 1199 SEIU
Patient Facing: Yes

We are looking to hire a Harm Reduction Care Specialist/Data Coordinator to work alongside CCiR clinicians and AHOPE staff to provide medical case management and harm reduction services.  You will be a key contact with patients in an outreach setting. Engagement is achieved by making personal connections, acceptance without judgement, and the offering of services as needed and as appropriate. In this role, you may also provide coverage in BHCHP’s Supportive Place for Observation and Treatment (SPOT) or other BHCHP harm reduction programs, including the Finland Clinic.

Responsibilities:
Essential Duties (Data Coordination):

• Average of 4 hours a week doing data coordination
• Document syringe exchange activities and Narcan distribution on a spreadsheet at the end of each shift
• Collect and submit data to the Massachusetts DPH on individuals seen on the van for clinical services weekly
• Collect and submit data to the Boston Public Health Commission on individuals seen on the van for clinical services weekly
• Collect and submit data for Opioid Use Disorder Cascade of care every 6 months
• Collect and submit data to Brandeis University on summaries of services provided on the van monthly

• Driving the CCiR van to/from mobile outreach sites, for at least 4 sessions per week
• Provide education on harm reduction, overdose prevention, and safer use techniques
• Distribute Narcan rescue kits
• Manage supplies and restock the van prior to each shift
• Support patients in navigating MassHealth, Social Security, and Department of Transitional Assistance-related issues
• Connect longitudinally with patients to evaluate progress, update care coordination plan, and provide support
• Review health care maintenance and immunization coverage, as well as substance use disorder outcomes for patients and conduct outreach to ensure improved quality of care
• Document case management activities in the BHCHP electronic health record (Epic) (MMIS)
• Develop multilingual outreach materials for CCiR to promote and educate BHCHP patients about disease prevention and treatment
• Maintain all clients' privacy and confidentiality, adhering to HIPAA regulations and those policies as implemented by BHCHP
• Manage inventory including DPH compliance