Customer Coordinator (Part-time)

<h3>Description</h3> <p><strong>Key Responsibilities: </strong></p><p>This position requires multitasking across various areas, including Export and Import Customer Service &amp; Documentation, Logistics (laden and empty), and Operations.</p><ul><li>Provide high-quality service to customers, handling import and export-related inquiries and requests.</li><li>Oversee equipment management, including reporting, forecasting, error handling, repairs, EDIs, claims, port operations, and vendor procurement.</li><li>Ensure the efficient handling of documents and data to support seamless and timely cargo handling.</li><li>Effectively communicate with internal and external teams to ensure the successful completion of tasks such as booking requests, forwarding orders, MNR authorizations, and workflow requests, including coordination with terminal systems.</li><li>Maintain data consistency within systems and ensure proper archiving of paper files for internal and external audits.</li><li>Ensure adherence to relevant regulations and guidelines related to booking notes, B/L regulations, forwarding and transport rules, and sea terminal/depots regulations.</li></ul><p><br/></p> <h3>Requirements</h3> <ul><li>Familiarity with booking notes, B/L-related regulations, forwarding and transport rules, and container technical specifications is a plus. Open-minded and fast learners are encouraged to apply.</li><li>Prior experience in forwarding or liner agency is beneficial.</li><li>Proficiency in IT systems (SAP modules, MS Office and terminal web applications) is an advantage.</li><li>Fluency in Polish and excellent English skills are required.</li></ul><p>We are looking for candidate who demonstrates the following competencies:</p><ul><li>Build effective partnerships with internal and external customers to ensure a high level of satisfaction.</li><li>Manage complex tasks and team projects within set timelines and priorities, with a focus on cross-functional collaboration.</li><li>Follow established processes and contribute to creating and improving policies and procedures based on KPIs and objectives.</li><li>Promote teamwork and collaboration, ensuring team success over individual accomplishments.</li><li>Challenge existing processes, initiate new ideas, and identify opportunities for improvement.</li></ul><p><br/></p>