Senior Manager Supply Chain and Brand Safety QC/QA

Five Guys is a globally recognized brand built on quality, consistency, and trust. As we continue to grow internationally, maintaining the highest standards of food safety and product quality across our supply chain is critical to protecting our brand and delivering an exceptional guest experience.

We are seeking a Senior Manager, Supply Chain & Brand Safety QA/QC – International to lead and actively support quality assurance and food safety initiatives across our international supply chain.

About The Role

The Senior Manager, Supply Chain & Brand Safety QA/QC – International plays a key role in ensuring all food products meet Five Guys’ quality, safety, and regulatory standards worldwide. This position works cross-functionally with Food Safety & QA, International and Domestic Supply Chain teams, and International Operations to develop, implement, and oversee robust QA/QC programs that protect the brand and support operational excellence.

This role combines strategic oversight with hands-on execution and serves as a key contributor to crisis management and supplier quality programs.

Key Responsibilities

• Ensure food products meet all Five Guys quality, food safety, and regulatory standards.

• Build, maintain, and manage a Quality Assurance program focused on raw materials entering the Five Guys system.

• Serve as a key member of the International Crisis Management Team, working closely with the domestic team to ensure alignment and brand protection.

• Conduct supplier on-site food safety assessments and review documentation for evaluation by the Purchasing team.

• Develop, review, and update product specifications in collaboration with suppliers to ensure compliance.

• Lead supplier complaint investigations and drive corrective action plans.

• Design, implement, and manage a vendor certification program.

• Manage vendor and distribution third-party food safety audit programs.

• Review audit results, monitor corrective actions, and ensure timely closure.

• Act as the primary company contact for product recalls and notifications.

• Supervise and support the Supply Chain QA/QC Specialist – International.

Qualifications & Experience

• Bachelor’s degree in Food Science or a related field required.

• 10+ years of experience in the food service industry.

• Strong knowledge of food safety systems, quality assurance, and regulatory requirements.

• Experience working with suppliers, distributors, and third-party audit organizations.

• Proven ability to analyze quality issues, identify root causes, and implement effective solutions.

• Strong business math, analytical, and problem-solving skills.

• Excellent verbal and written communication skills in English; additional languages are a plus

• Excellent computer skills, including Microsoft Office, Excel, internet-based tools, and purchasing systems.

• Ability to manage multiple priorities in a fast-paced, global environment.

• Willingness and ability to travel internationally as business needs dictate.

Why Join Five Guys?

At Five Guys, quality is at the heart of everything we do - from our ingredients to our partnerships. You’ll join a collaborative, people-first culture where your expertise directly impacts our global brand and supports our continued international growth.

Equal Opportunity Statement

At Five Guys we value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.