Content Manager, Original Custom

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you! 

The Content Manager, Original Custom manages and makes recommendations for the creation and publication of digital and ancillary materials such as assessment questions, eBooks, files, videos, and more that support teaching and learning for a variety of custom courses. Instructors and students use these resources to enrich the learning experience and support effective instruction. In addition, the Content Manager, Original Custom manages major projects and relationships independently. The Content Manager, Original Custom helps subject matter experts and other contractors prioritize tasks and produce high quality and accurate work on schedule and under budget. The Content Manager, Original Custom exercises sound judgment, anticipates project risks, and proactively identifies solutions to ensure smooth execution and stakeholder satisfaction. This role does not have managerial responsibilities.

We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization.   

Major responsibilities include, but are not limited to:

End to End Delivery of Media Components

• Own and manage the end-to-end delivery of media components for assigned custom courseware products.
• Collaborate with project editors, instructors/authors, and other stakeholders to plan, evaluate, and deliver digital content that meets quality, accuracy, accessibility, and user experience standards.
• Collaborate directly with instructors to clarify project goals, gather requirements, answer questions, and ensure media deliverables align with instructional needs and course objectives.
• Independently create, manage, and maintain Jira tickets throughout the project lifecycle, ensuring workflows are followed correctly; dependencies are identified, risks are anticipated, and work progresses with minimal oversight.

Quality Assurance and Lifecycle Management 

• Oversee quality assurance, launch, and lifecycle management of media products.
• Work with media production, QA vendors, and internal partners to prepare products for launch, resolve issues, and manage updates across the product lifecycle.
• Request access cards for courseware products.
• Ensure deliverables are complete, customer-ready, and launched on time and within scope.

Hiring and Onboarding

• Hire, onboard, and manage contractors, freelancers, vendors, and accuracy reviewers as needed, including setting expectations, managing timelines, reviewing work, and ensuring quality and accountability.
• Consult with project editors, Associate Director, and discipline stakeholders as appropriate.

Workflow Execution and Maintenance

• Create, maintain, and refine workflows and related documentation for assigned topics or product areas.
•  Ensure workflows are followed accurately and reflect current practices.
• Identify opportunities to improve workflows, apply AI or automation tools where appropriate, and share recommendations that enhance efficiency and product quality.
• Assist with process documentation updates and knowledge sharing as needed.

Technical and Courseware Expertise for Custom Solutions

• Serve as a technical and courseware expert for custom products.
• Develop strong knowledge of custom digital offerings, courseware features, and user experience to consult with sale