Field Service Representative: F/A-18 Automated Maintenance Environment (FAME)

Field Service Representative: F/A-18 Automated Maintenance Environment (FAME)

Company:

Boeing Aerospace Operations

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative to support our F/A-18 Automated Maintenance Environment (FAME) program at Naval Air Station (NAS) Oceana, Virginia.

The FAME FSR shall provide technical research and guidance in the resolution of field problems related to the FAME suite of applications.  Provide over-the-shoulder assistance and training to personnel for all aspects of system operation. The FAME FSR shall participate in functional check of the FAME system for Ashore and Afloat F/A-18 squadrons. Assist the Navy/Marine Corp with the operation of Navy Aeronautical Technical Publications Library (ATPL) as it pertains to the PMA260’s Portable Electronic Maintenance Aide (PEMAs). Travel worldwide to assist in FAME troubleshooting and repair, as requested.  Collect and provide Data deliverables as necessary to maintain both internal program management requirements and contract delivery/report requirements.

You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Position Responsibilities:

• Work to fully integrate all program elements to assist the Navy/Marine Corps with maintaining the highest mission capable rates.

• Improve customer satisfaction through frequent and open communication with all customer contacts. 

• Rapidly respond and resolve customer support issues.

• Support Navy/Marine Corp customer with the operation of Naval Aviation Logistics Command Management Information System (NALCOMIS) and the configuration management of Naval Aircraft, associated components and support equipment.

• Support the customer as they liaise with Information Technology personnel for LAN support within the F/A-18 platform to ensure the Automated Maintenance Environment (FAME) suite of applications is configured for server/client operations and is functioning properly.

• Provide on-site publication training to squadron personnel. 

• Lead classroom training as required by the Navy/Marine Corp customer.

• Maintain Boeing field offices and resources

• Research, identify, and resolve multiple customers supply support system inventory discrepancies.

• Investigate total platform vehicle demand management, replenishment and electronic data systems.

• Monitor logistics system performance.

• Solicit customer feedback and take action to improve satisfaction with company services.

• Manage field office resources.

• Review, aggregate, and approve required company reports.

Basic Qualifications (Required Skills/Experience):

• At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.

• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work.  Failure to relocate will be considered as a resignation. 

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of experience with F/A-18 avionics experience

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health i