Job Title: Vice President, Enterprise Operations

Job Description: At BrightInsight, we're building a team of brilliant individuals to drive the success of a tech-enabled healthcare business model that will transform the healthcare landscape. People are the most critical ingredient to our success.

BrightInsight’s team construct, a collaboration with major players in tech, healthcare and life sciences, is committed to conduct cutting-edge research in tech-enabled health care and incubate data-driven digital and non-digital solutions which aim to improve a person’s health outcomes, the lives and ability for families to support and care for their loved ones, clinicians’ experience, and to reduce health care costs.

We seek a talented Vice President, Enterprise Operations to join our dynamic team. This role will be pivotal in shaping and executing our global patient support program strategies across various therapeutic areas, ensuring seamless delivery of services that enhance patient adherence, engagement, and satisfaction. The essence of this role lies in coordinating, driving and ensuring delivery for all the key work streams that will ultimately result in BrightInsight delivering and scaling our patient support programs.

Key Responsibilities:

Crucial role in overseeing the company’s day-to-day operations and ensuring that business processes align with the company’s strategic goals.

Strategic Planning

• Develop and Implement Operational Strategies: Translate the company's mission and success metrics into an actionable enterprise Ensure that short-term and long-term operational eGorts support the company’s growth and scalability.
• Collaborate on Strategy: Work closely with the CEO and leadership team colleagues to design, refine and implement projects and strategic initiatives emanating from BrightInsight’s mission, success metrics and performance gaps.

Operational Management (Business Operations)

• Oversee Daily Operations: Govern the daily operations of the company, including product development, engineering, marketing, sales, finance, call centers, customer support and key vendor partners.
• Optimize Processes: Identify areas for improvement in operational processes and implement solutions to enhance eGiciency and productivity.
• Scale Operations: Develop strategies to scale operations eGiciently as the company grows and scales users across the globe. Ensure that operational infrastructure can support rapid growth.

Call Center Operations

Performance:

• Oversee Daily Operations: Ensure the call center operates smoothly on a day-to- day
• Monitor Performance Metrics: Track and analyze key performance indicators (KPIs) such as call volume, response time, resolution rate, and customer
• Develop Strategies: Implement strategies to improve performance, eGiciency, and customer satisfaction.

Team Management:

• Recruitment and Training: Hire, train, and onboard new call center Ensure ongoing training and professional development for existing staG.
• Scheduling: Create and manage work schedules to ensure adequate coverage during peak times.
• Performance Management: Conduct regular performance reviews, provide feedback, and implement performance improvement plans when necessary.

Customer Service:

• Ensure Quality Service: Maintain high standards of customer service and ensure agents provide courteous, accurate, and timely responses to customer inquiries.
• Handle Escalations: Manage and resolve escalated customer complaints and
• Customer Feedback: Gather and analyze customer feedback to identify areas for

Works in close partnership with:

VP, Finance and Operations:

Operational Management

• Reporting to the Board: Provide regular reports to the CEO and board of directors on operational performance, strategic initiatives, and other key metrics.

Head of People: Leadership and Culture

• Strategic Workforce Planning: Work to assure that we have the right people in the right places at the right times and
• Internal Communication: Ensure eGective communication across the company. Keep employees informed about company goals, developments, and changes.

General Counsel