Sr. Desktop Engineer

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.

 

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

 

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

 

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Sr. Desktop Engineer (Executive Support & Endpoint Engineering) will be responsible for delivering high-touch, reliable, and secure end-user technology support for executive leadership while advancing the enterprise endpoint engineering function. This role will serve as the primary point of contact for the executive leadership team and a senior technical escalation point for complex desktop, mobile, collaboration, and endpoint management issues across corporate and distributed environments, ensuring executives and business-critical users have a seamless, responsive, and highly professional support experience.

 

The ideal candidate combines strong executive presence with deep hands-on expertise in endpoint management, Windows and Mac support, Microsoft 365, device provisioning, patching, application deployment, endpoint security, and automation. This individual will partner closely with Infrastructure, Cybersecurity, Service Desk, Collaboration, and business stakeholders to improve device reliability, standardize endpoint processes, enhance security compliance, and continuously elevate the employee technology experience.

 

This role follows a hybrid schedule and requires regular, in-person work at our Boston, MA office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role.

Responsibilities

• Daily white-glove technology support for executive leadership and critical business stakeholders, ensuring prompt, professional, and discreet resolution of hardware, software, mobile, collaboration, connectivity, and access-related issues
• Hands-on audio/visual support for executive meetings, board meetings, conference rooms, town halls, and high-priority events, including setup, testing, troubleshooting, vendor coordination, and real-time support for conferencing, presentation, and hybrid meeting technologies
• Endpoint standards, provisioning, imaging, configuration, deployment, refresh, retirement, and lifecycle governance for Windows, Mac, and mobile devices
• Administration and optimization of endpoint management platforms such as Microsoft Intune, Autopilot, Addigy, MECM, ManageEngine UEM or related tools
• Advanced support for Microsoft 365, Teams, Outlook, OneDrive, SharePoint, conferencing tools, executive meeting rooms, and hybrid work technologies
• Endpoint hardening, encryption, patch compliance, vulnerability remediation, device policy enforcement, access controls, and partnership with Cybersecurity
• Senior escalation for complex end-user technology issues, recurring endpoint incidents, root cause analysis, and proactive remediation
• Packaging, testing, event correlation, deployment, troubleshooting, and lifecycle management of desktop applications and b