General Manager

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

As we grow our capacity to transform primary care through our human-centered and technology-powered model, the teams that support this growth and operational performance are also expanding. We are seeking to hire a General Manager (GM) to drive strategic and operational performance across assigned geographic markets and business lines in close collaboration with cross-functional internal leadership teams and through the application of lean performance improvement methodologies, human centered design and a defined service ethos. This opportunity is leading the Northeast geography which is currently made up of 33 locations and three Metropolitan Service Areas (MSA), including expanded care across New York, Connecticut, Boston, and soon to include a fourth MSA of New Jersey. Reporting to the Vice President Operations and in collaboration with their dyad partner, the General Manager is a senior leadership role with a direct impact on serving members from pediatrics to geriatrics, in an organization committed to fundamentally altering the healthcare landscape. Your direct team consists of District Managers leading the offices within your geography and a Director of Strategic Partnerships to support work with our multiple partners in your geography. Externally, this individual serves as the main point of contact and executive sponsor for complex health network partnerships within a defined region, aligning organizational goals with those partners, and coordinating the development of market-based strategic operating plans (SOPs) aligned to national and market-based Pillars of Performance objectives. Internally, the GM works across the commercial and senior health business lines, ensuring functional leaders are executing on SOPs, meeting organizational goals and expectations. There is matrixed support provided by Product, Workforce Management, Marketing, Enterprise, Finance, HR, Legal, Real Estate, Payer Contracting, Amazon Health Services, Seniors, Recruiting, and Corporate HSP and Strategy.

An experienced, optimistic and ambitious leader, you are passionate about improving healthcare for all, and will thrive in a fast-paced and ever-changing environment. You demonstrate sound decision-making skills, even in the absence of complete information, and rely on a mixture of analysis, wisdom, experience, and judgment in your approach. Exceptional communication skills and strong intuition enable you to develop productive relationships across diverse teams, building rapport and finding and mitigating stakeholder’s pain points. Financially savvy, you are adept at driving key performance indicators, and understand the nuances and complexities of the healthcare landscape that are necessary to drive growth. 

What you’ll likely work on: 

• Alongside a dyad clinical partner, establish and execute a market performance plan aligned around our strategic and operational (Pillars of Performance) objectives
• Assure effective execution of business strategies by aligning people strategies with business needs, recruiting and developing a high-performance leadership team, and by developing a climate that builds employee commitment and reinforces high performance and customer experience, and supports diversity
• Create and implement strategic operating plans to deliver high-quality care to our patients/members informed by analysis of information regarding customer experience and current  processes to ensure high levels of customer service
• Responsible for operations and managing the P&L of the MSA including all local revenues and expenses, including owning local provider and field team staffing
• Responsible for achieving cost to serve targets through the use of productivity and lean performance improvement methodologies, including Implementing and maintaining processes to maximize quality and efficienc