Licensed Vocational Nurse Triage (LVN) 1521 Bilingual

Description

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations.

We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable health care

TEAMWORK We work together as a team in the interest of patient care

JOB SUMMARY:

The Triage Nurse is a Licensed Vocational Nurse (LVN) responsible for patient care needs through the use of inbound and outbound telephone practice. The Triage Nurse continuously demonstrates positive customer relationship skills by assessing caller needs through active listening, clinical assessment, education and advanced problem-solving abilities. The Triage Nurse will actively manage patient’s immediate and ongoing needs with attention to ensuring positive patient outcomes.

DUTIES AND RESPONSIBILITIES:

• Demonstrates superior critical thinking and problem-solving skills. Demonstrates thorough knowledge and use of the nursing process utilizing age appropriate knowledge and assessment skills by identifying physical, psychosocial and development needs and adapting interventions accordingly. Cultivates an atmosphere of patient focused care.
• Demonstrates excellent written, verbal, telephone and interpersonal communication skills. Utilizes excellent hearing and listening skills in order to receive and act on detailed information. Communicates based on the client’s level of comprehension and understanding. Demonstrates diplomacy and sound judgment in all interactions; respect for multicultural diversity.
• Demonstrates excellent organization and multitasking skills. Must be able to apply critical thinking, communication and documentation skills simultaneously.
• Demonstrates ability to manage immediate and ongoing client needs with attention to detail and use of appropriate interventions.
• Demonstrates knowledge of community resources.
• Utilizes computer programs to assess, process, educate and document all information in an accurate manner. Demonstrates working knowledge of all utilized software programs.
• Meets departmental quality and productivity standards.
• Participates in departmental Quality improvements and initiatives.
• Participates in continuous improvement activities; provides constructive feedback for continued growth of the team.
• Participates in staff meetings, departmental in-services, patient care conferences, committees, projects and other continuing education activities.
• Evaluates environmental safety and maintains an environment that is safe.

Requirements

QUALIFICATIONS:

Education:

Graduate of an accredited Vocational Nurse educational program. Must be currently licensed with the Board of Vocational Nurse Examiners for the State of Texas. CPR Certification.

Experience: Prior work in a Family Medicine setting, highly preferred

Knowledge of outpatient triage, prescription refills and Medical. Home practices preferred.

Knowledge of community resources

Telehealth experience

Bilingual Spanish

Other: Operational knowledge of physician practice. Knowledge of health insurance and managed care.

PHYSICAL REQUIREMENTS:

• Must be able to perform the ess