Accounts Receivable Specialist

About the role:

Forter’s Finance team is looking for a new superstar member to jump on board. We are looking for a hardworking, results-driven individual who is a team player at heart and wants to join in the company's success! Performing a variety of complex accounting functions for collections, Forter is looking to hire an Accounts Receivable Specialist. This role is responsible for clients' account balances being paid timely and to remain current. You will perform collection activities such as monitoring delinquent accounts, contacting customers for payments, and answering routine and non-routine account inquiries. This position is very structured with process-based tasks, yet also requires a high level of personable client interactions with an ability to work autonomously. This position will be based in New York City.

What you’ll be doing:

• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable
• Ensures automated invoices have posted to client accounts and submits invoices to customers
• Maintains and updates customer data, including contact details
• Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent accountholders to request payment
• Creates reports regarding the current status of customer accounts as requested
• Monitor accounts with open balances and perform collection responsibilities including communicating with customers daily, resolving open payment issues, and interacting with other departments
• Review payment entries for accuracy and to ensure account balances are current
• Create statement reports to present to the customers
• Recommends accounts for collection or write-off
• Adjusting customer accounts and answering inquiries
• Forecasting accounts on a monthly basis

What you’ll need:

• Minimum of 2 years of Accounts Receivable work experience
• Knowledge of ERP and CRM systems and softwares (Ex: NetSuite, Salesforce)
• Experience working with Microsoft Office, including strong Excel skills
• Exceptional time-management with a keen eye for attention to detail
• Excellent verbal and written communication skills
• Outstanding organizational skills
• Ability to work independently in a fast-paced environment

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improv