Product and Client Success - Vice President

JPM Payments Data & Analytics enables clients to maximize the benefits of data-empowered insights, leveraging the power of Data Science and AI. The VP of Product and Client Success role leads the effort to ensure J.P. Morgan clients across the globe receive the highest value out of their interactions with our Payments Data & Analytics products. We are looking for a product-led growth thinker to spearhead customer success, product success and sales & marketing programs that will drive client adoption of our data products at scale. The role is a unique opportunity to both represent and drive product impact as the Voice-of-Customer, reporting directly to the Data Product Owner.

 

As the Product and Client expert, you will work closely with Product and Data teams, corporate clients, and sales organizations across the different Business Lines to communicate the benefits of our solutions and create client onboarding, marketing, and engagement programs. You’ll bring a human-centric mindset and a knack for thinking about our client’s experience as you structure communication, product onboarding, post-sale engagement and beyond. Your primary responsibility will be to ensure the optimal engagement of our clients (pre- and post-sale) and drive commercialization of our AI-powered products. You will encourage behavior change in client organizations, help clients realize greater value out of our solutions, and drive adoption within their treasury and cash management processes. You will lead Field Readiness efforts to enable sales and services teams and implement strategic product commercialization programs. 

 

Job Responsibilities:

• Develop our team’s global processes for product adoption and commercialization, building scalable operations to support clients in realizing the full value of our flagship products
• Lead our product go-to-market strategy by partnering with Sales, Marketing, and Legal & Compliance to develop field enablement and communication assets, launch sales campaigns, and strategize commercialization tactics
• Partner with the Sales organization to strategize pricing, collect field intel, manage product demos and articulate the value proposition of our solutions to interested clients
• Be the bridge between technical and non-technical functions to scale a client onboarding and training experience, developing communication and enablement assets (like tutorial guides and videos) to increase user adoption of new and best practice product features
• Strategically segment, outreach, and engage the right client stakeholders at the right time to proactively gather feedback and drive value realization across the customer lifecycle, from initial product trial through conversion and renewal
• Influence product strategy and roadmap by ensuring that client needs and challenges are shared across Product, Design, Data Scientists, and Engineering to ensure we continuously deliver the best user experience
• Build and nurture relationships with customer advocates of our products, finding opportunities to collaborate on client case studies, partnership marketing and other opportunities

 

Required Qualifications, capabilities and skills:

• 6+ years of client-facing experience in customer success, sales or related roles (experience managing B2B SaaS enterprise customers preferred)
• Experience developing and/or demonstrating highly technical digital products (ideally solutions that leverage big data, machine-learning and/or LLM-based technology)
• Thrives in a client setting with ability to effectively engage junior to c-suite executives, demonstrate meaningful value and manage expectations
• Partnership and client relationship-building skills are a must – able to work closely with partners like sales, solution specialists and product to facilitate engaging information sessions
• Highly articulate, able to root out fundamental issues and synthesize elegant conceptual frameworks to drive to clear decisions
• Program management experience, including the ability to work in a global and matrixed environment globally and across stakeholders with different thinking styles
• Ability to offer confident point of view in front of product partners, stakeholders, and clients with compelling storytelling

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive