Sr Staff Information Systems Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you will do in this role:

We are looking for a Senior Audio-Visual Engineer with extensive Audio Visual and Video Conferencing experience as a subject matter expert to join the Global AV Technology team. As an expert in this space, you will be playing a pivotal role in ensuring the successful design, delivery, and implementation of AV solutions across all regions. You will be part of a global team responsible for driving the Audio-Visual strategy at the highest standard with the goal of maximizing the collaborative meeting experience across all functions and making the world work better for everyone

Key Responsibilities

• Consultant for all AV matters across the organization and advise on best practices to provide a world-class experience for meeting participants
• Driving projects and consistent AV services across the workplace including video conferencing, digital signage, display, meeting room, and executive briefing centers technology.
• Managing AV projects including communication, budget, and timeline to successful outcomes integrating with all aspects of the business to identify opportunities
• Stakeholder management and partnering with cross-functional teams such as Workplace Services, Business, Procurement, Legal, Security & Finance teams to ensure successful delivery and ongoing projects & operations of various AV technology solutions
• Evaluating the latest AV technologies and products including audio-visual monitoring, settings, room design, acoustic, lighting challenging the boundaries to inspire, create and innovate in all areas related to the AV experience
• Ensuring successful incident and problem and resolution management of AV related issues engaging third-party support where required.
• Seek to understand and recommend solutions such as replacement/upgrade of existing hardware, software, applications, self-help guides, process improvements, knowledge base, etc. to eliminate incidents and service requests.

Qualifications

To be successful in this role you have:

• Experience in large enterprise AV project delivery, large-scale refresh, and building migration projects
• Passionate about AV technology and delivering innovative and progressive solutions exceeding customer expectations
• Strong organizational, project, and time management skills
• Strong background in audio-visual testing methodologies and quality assurance
• Experience with networkin