Job Summary: The Assistant General Manager supports the General Manager in overseeing the hotel’s operations, with a focus on front-of-house and housekeeping functions. This role is responsible for managing daily operations, ensuring guest satisfaction, and maintaining operational and financial performance in line with company standards. 

Essential Functions and Duties: 

• Assist the General Manager in overseeing hotel operations, focusing on front-of-house and housekeeping departments. 

• Provide the Revenue Management Department with market analysis and local event forecasts to optimize occupancy and rates. 

• Support sales efforts by ensuring front office and reservation teams are informed about rate structures and trained in yield management procedures. 

• Train and motivate front desk staff to perform front office operations, revenue management tasks, and customer service protocols. 

• Help produce the annual budget and forecast changes in operating expenses and labor costs. 

• Adjust controllable expenses based on monthly revenue forecasts to maintain profit margins. 

• Administer company policies for cash handling, accounts payable, accounts receivable, and payroll in the General Manager's absence. 

• Train staff to deliver guest services in line with company standards, and address guest complaints directly. 

• Manage guest loyalty programs and ensure compliance with franchise or company policies. 

• Recruit, select, and motivate associates, providing leadership and guidance to maintain high levels of guest service. 

• Assist in managing the hotel's physical condition, including maintenance and quality control programs. 

• Collaborate with the General Manager to address operational challenges and develop strategies for improvement. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Bachelor’s degree in Hotel/Restaurant Management, Business, or a related field; equivalent experience may be acceptable. 

• 3-5 years of experience in hotel management, preferably with a focus on front-of-house or rooms division operations. 

• Strong knowledge of revenue management, financial analysis, and budgeting.