Senior IT Support Engineer

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 200,000 clients on their path to a debt-free life.

While we’re proud of what we’ve already accomplished (over $1 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

About the Role

We are seeking an Sr. IT Support Engineer who can support the company's ambitious growth in Chicago. As the Sr. IT Support Engineer, you will be responsible for providing strategic, innovative, and cost-effective solutions to enhance the efficiency, reliability, and integration of our services and operations. The work environment is semi-autonomous and fast-paced. You will need to be present in our Chicago office for three days a week with a flexible hybrid schedule.

What You'll Do

The Sr. IT Support Engineer will be the main on-site IT resource for our Chicago office and will perform the following:

• Responding to support requests from employees and executives
• Troubleshooting and resolving technical issues with hardware, software, and network systems.
• Installing and configuring computer systems, software, and peripheral devices.
• Performing routine maintenance on computer systems and equipment.
• Monitoring system performance and identifying potential issues or areas for improvement.
• Providing technical support and guidance to end-users.
• Documenting and maintaining technical procedures and user guides.
• Collaborating with other IT professionals to develop and implement IT projects.
• Staying up-to-date with the latest trends and technologies in IT support and implementing best practices in the workplace.

What We Look For

• Experience with frontline support of users, experience with ticketing systems (Freshservice, ServiceNow etc)
• Experience with client machine configurations, SSO platforms (JumpCloud, Okta), AWS
• Experience supporting desktop PC, Mac users, resolving printer and VOIP setups
• Experience with Google Workplace, Microsoft Office, Cisco or Palo Alto firewalls,Cloudflare, CrowdStrike
• Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications

Why join us?

We are looking for great people to join our fast-paced, growing, and innovative business and make a positive impact.

We offer:

• Flexible PTO
• 401k with company match
• Health, dental, vision, and commuter benefits

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Optional remote and hybrid work models
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! Even as we’ve shifted to a remote-first model, we continue to cultivate an environment of community, connection, and belonging across our entire organization.