Director of Marketing

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

Our Mission:

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would like to be treated ourselves. We are looking for talented, passionate, and enthusiastic individuals to join our team and help us meet our objective of being recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we are located.  

Our Team:

We currently have an opportunity for an experienced Director of Marketing to join our Four Seasons Hotel and Private Residences New Orleans team. 

Be You:

As the Director of Marketing, you will be at the forefront of trends and thrive in avant-garde environments. Your personal "brand" will allow you to bring new business to the market and convert existing accounts. Your previous experience within the Luxury Market, coupled with a keen eye for photography and art will be a strategic advantage. You will bring your energy and passion to work everyday and be as excited about living and working in New Orleans as we are!

• Possess a passion for flawless service, tenacity and the highest level of integrity and work ethic
• Deliver bespoke experiences for clients and employees
• Personal brand aligns with our Four Seasons Culture
• Calm and strategic under pressure – opening hotel
• Pro-active and able to handle multiple objectives during fluctuating priorities, with a solution oriented implementer and problem solving approach
• Ability to confidently communicate with and build a relationship with ownership and their representatives

Start with the Heart - Your Team:

As the revenue leader for the Hotel, you will be responsible for a team that includes Revenue Management, Public Relations, Sales, Reservations, Event Sales and Group Services and Marketing for the hotel and all outlets. Your strong relationship building skills and ability to learn the local market will allow for genuine team interactions and engagement.

• Strong leadership skills to manage diverse employee group with a wide range of experience, resulting in a positive working environment for not only Sales and Marketing, but across all Divisions
• Inclusive decision maker, good listener, clear communicator  and influencer – someone who is able to bring the team along with them for maximum follow through
• Train and guide marketing department personnel in the performance of their duties as to specific position responsibilities, performance techniques, reporting procedures, etc.

Master your Craft:

You have had experience as a Commercial Director with a record of accomplishment in driving RevPAR and EBITDA performance. You will work closely with the General Manager in communicating the Hotel’s marketing vision, strategies and tactics to the owners for approval and engagement. This role is responsible for presenting the hotel’s performance to ownership on an established basis. You will have a strong background in both group meeting and individual travel sales as the hotel will target these important segments. You will create and deploy paid marketing campaigns, analyze and update SEO, and maintain a curren