Senior Systems Engineer

<p><b>Responsibilities</b> </p><ul><li>Provide 2nd level support for the Global Blue set of Issuing Solutions.</li><li>Work closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activities.</li><li>Assess current systems and processes, and develop new tools to improve service reliability</li><li>Leverage operational management tools to develop service monitoring and automated incident response</li><li>Collaborate with Product Management and Engineering teams to develop automated tools &amp; procedures for software deployment</li><li>Plan, document and perform changes for supported services, deploy software releases to production and non-production environments</li><li>Provide procedures, check lists and other documents for GBT Service Center (1st level support) and other stakeholders</li><li>Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels.</li><li>Maintain effective communication channels with all parties involved</li><li>Lead projects and discrete tasks within the team</li></ul><p></p><p><b>Cross-Functional Responsibilities</b></p><ul><li>The position requires close collaboration within the Infrastructure and Operations teams, merchant partners, government agencies and their IT partners.</li></ul><p></p><p><b>Key Skills</b></p><ul><li><b>Communication:</b> clearly communicate requirements and objectives to both internal and external stakeholders</li><li><b>Documentation: </b>timely and accurate documentation of services and systems, track and document all changes accurately</li><li><b>Problem Solving Capability:</b> strong ability to own ongoing issuing and to lead troubleshooting and resolution of ongoing problems</li><li><b>Leadership &amp; Organization:</b> as a senior engineer on the team, be able to lead tasks and small projects, updating status to team Lead &amp; SDM as required</li></ul><p></p><p><b>Competencies </b> </p><ul><li><b>Technical Expertise: </b><ul><li>In-depth understanding of complex distributed software architecture and CI/CD practices;</li><li>In-depth understanding of the deployment and management of custom applications on Windows Server / IIS</li><li>In-depth understanding of software build automation, processes and related tools (Jenkins, etc)</li><li>In-depth MSSQL analysis and reporting capabilities</li></ul></li><li><b>Attention to Detail:</b><ul><li>High level of precision and constant “check” attitude.</li></ul></li><li><b>Communication &amp; Collaboration: </b><ul><li>Works effectively with respective teams and external parties to ensure seamless issuing operations and best possible perception of the Services.</li></ul></li><li><b>Confidentiality &amp; Integrity: </b><ul><li>Handling of sensitive data with the utmost discretion.</li></ul></li></ul><p></p><p><b>Skills </b></p><ul><li>Excellent standard of written communication;</li><li>Fluent English;</li><li>Flexible and highly organized;</li><li>ITSM knowledge;</li><li>Practical understanding of software design and development</li><li>Scripting skills (Powershell, Python, etc);</li><li>Practical understanding of software testing methodologies</li><li>SPLUNK or other log management &amp; analysis platform knowledge.</li></ul><p></p><p><b>Qualifications and education requirements</b> </p><ul><li>Bachelor’s degree or equivalent work experience</li><li>Minimum 5 years of practical experience in Finance, Payments, Retail, Travelling or any other transactional oriented business</li><li>Advanced understanding or proven track record of Complex IT Systems</li></ul><p>Working proficiency in Japanese, German, Spanish, French or Italian is a bonus</p><p></p>