People Business Partner (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.

The kind of people we look for:
• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.


Position Summary:
The People Business Partner (PBP) is a trusted advisor providing guidance to leaders and employees on various People-related matters while supporting the execution of our People strategy. The PBP strengthens leadership capability within their designated business area(s) by promoting effective talent management, employee engagement, and organizational alignment. This role focuses on building and sustaining a positive employee experience through proactive partnership, coaching, and support in a dynamic, people-first culture.
The PBP collaborates closely with business leaders and internal People Centers of Excellence to implement scalable HR programs and processes.
This is a Remote/Work from Home position reporting to Manager, People Business Partners.

What you will do:
• Partner with people leaders to support people strategy execution that aligns with team and business unit objectives, with a focus on supporting a high performing, values-aligned, and highly engaged workforce.
• Provide guidance on employee relations (ER) matters, including performance coaching, investigations, and conflict resolution. Manage routine to moderately complex ER issues, escalating critical cases as appropriate. Tracks and manages entire employee relations case cycle - from initial discussions to formal/informal resolution.
• Investigates and resolves complex or critical employee relations issues, ensuring investigations of complaints or performance concerns are conducted and coordinated with other stakeholders in an objective, thorough and timely manner; documents all findings and recommendations.
• Facilitates core people programs (e.g., goal setting, performance evaluations, engagement initiatives, and employee recognition) within designated business units.
• Support and coach leaders in identifying and developing employee strengths, managing team effectiveness, and fostering engagement.
• Collaborate with the People Centers of Excellence (e.g., Compensation, Benefits, Talent Acquisition, Learning & Development) to deliver effective and consistent HR solutions.
• Develop, interpret, and apply company policies, labor laws, and employment practices to ensure compliance and fairness.
• Assist in tracking and reporting people metrics to inform business decisions; support ad hoc reporting and workforce analysis as needed.
• Participate in or lead smaller-scale HR projects or pilots within the business area; support broader change initiatives led by Sr. PBPs or the Manager.
• Promote an inclusive culture by embedding diversity, equity, inclusion, and belonging in all interactions and processes.
• Manage the exit interview process within assigned business unit(s); analyze trends to recommend improvements in retention and engagement.
• Stay informed of HR best practices, employment law updates, and company policies; contribute to process improvements within the team.
• Analyzes trends and metrics in business units and partners with relevant People team stakeholders to develop solutions, programs, and policies.
• Manages exit interview process in their business area; analyzes causes of turnover