Patient Service Specialist - Family Medical Center (Full-Time)

Boone Memorial Health is seeking a friendly, detail-oriented Patient Service Specialist (PSS) to join our Family Medical Center. As the first point of contact for patients, the PSS plays a vital role in delivering excellent customer service while supporting front office operations. This position calls for professionalism, strong communication skills, and the ability to multitask in a fast-paced healthcare environment.

What We Offer

• Competitive pay

• Full benefits package including medical, dental, and vision coverage

• Retirement plan with employer contributions

• Paid time off (PTO) and paid volunteer hours

• Employee wellness programs

• Opportunities for professional development and growth

Who We Are

Boone Memorial Health (BMH) is a growing, rural Critical Access Health System located in Madison, West Virginia. At the core of our system is a 25-bed inpatient hospital with a 24/7 Emergency Department, which is designated as a Level IV Trauma Center. We are committed to delivering high-quality, compassionate care to our community, ensuring patients have access to essential services without needing to leave the region.

BMH operates a network of outpatient clinics and specialty services throughout Boone County and beyond. As part of our team, you’ll join a mission-driven organization that values collaboration, innovation, and a deep-rooted commitment to improving the health of southern West Virginia.

Qualifications

Preferred Experience and Skills:

• High school diploma or equivalent

• Background in customer service or clerical work

• Strong interpersonal and communication skills

• Comfort using basic computer programs and scheduling systems

• Ability to maintain confidentiality and work collaboratively with others

• Experience in a medical office setting or with electronic health record (EHR) systems is a plus

Key Responsibilities

• Greet patients and visitors in a courteous and professional manner

• Register patients and verify demographic and insurance information

• Schedule appointments, follow-up visits, and referrals as needed

• Collect co-pays and process payments

• Answer multi-line phones and route calls appropriately

• Maintain and update patient records in the electronic health record system

• Coordinate with clinical staff to ensure smooth patient flow

• Perform other clerical duties such as scanning, faxing, and filing as needed

Other Duties

Please note this job posting is not designed to cover or contain a comprehensive listing of duties or responsibilities. Duties and responsibilities may change at any time.

Equal Employment Opportunity Policy Statement

Boone Memorial Hospital, Inc. provides equal employment opportunities to all personnel and applicants for employment and prohibits discrimination, harassment, prejudice, or behavior of any type based on race, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, past or present military service, sexual orientation, gender identity or expression, family or parental status, political affiliation, or any other characteristic protected by federal, state, or local laws.