GAP Administration Processor (Junior, Full, or Senior Depending on Experience)

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The GAP-Administration Processor will focus primarily on the Indirect department's Dealer Guaranteed Asset Protection (GAP) Refund process. The primary focus of this position will be the distribution and data entry of Indirect Dealer GAP Contract cancellations to the GAP Providers and selling Dealers, the balancing of GLs and the processing of refund checks. In addition, the Gap-Administration Processor will track, document, and assist with collection activity on aged, unresolved refunds due. This entails processing an average of 800 new GAP cancellations for up to $400,000.00 per month in addition to all aged/unresponsive dealer cancellations what will need to be collected on.

Essential Functions at Junior level:

• Track and Audit GAP refunds, Balance GLs and Process Checks
• Coordinates Indirect GAP cancellations through both the Dealer and Provider.
• Collect outstanding Gap Cancellations from Indirect Dealer.
• Answer member/dealer questions and resolve issues.
• Research Gap policies/documents and cancellation discrepancies.
• Adjust/Balance General Ledgers.
• Deposit/Cut Checks/ Transfer funds for Gap refunds to current and prior members.

Essential Functions at Full level:

• Coordinates Indirect GAP cancellations through both the Dealer and Provider.
• Track and Audit GAP refunds, Balance GLs and Process Checks
• Collect outstanding Gap Cancellations from Indirect Dealer.
• Answer member/dealer questions and resolve issues.
• Research Gap policies/documents and cancellation discrepancies.
• Adjust/Balance General Ledgers.
• Deposit/Cut Checks/ Transfer funds for Gap refunds to current and prior members.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Essential Functions at Senior level:

• Collect outstanding Gap Cancellations from Indirect Dealers.
• Coordinates Indirect GAP cancellations through both the Dealer and Provider.
• Track and Audit GAP refunds, Balance GLs and Process Checks
• Answer member/dealer questions and resolve escalated issues. 
• Serve as the subject matter expert within the department and provides mentoring and troubleshooting for escalated issues.
• Research Gap policies/documents and cancellation discrepancies.
• Adjust/Balance General Ledgers.
• Deposit/Cut Checks/ Transfer funds for Gap refunds to current and prior members.

Qualifications

Minimum Formal Qualifications at Junior level:

• High School Diploma/G.E.D.
• 2+ years' general lending, loan, or equivalent work experience to include:
• 1+ Consumer lending processing, accounting or auto dealer financing.
• 1+ GAP experience Preferred
• 1+ years' Quality control experience. Preferred
• 1+ years' Collections experience. Preferred

Minimum Formal Qualifications at the Full level:

• High School Diploma/G.E.D.
• 4+ years' general lending, loan, or equivalent work experience to include:
• 3+ Consumer lending processing, accounting or auto dealer financing.
• 1+ GAP experience Preferred
• 1+ years' Quality control experience. Preferred
• 1+ years' Collections experience. Preferred

Minimum Formal Qualifications at the Senior level:

• High School Diploma/G.E.D.
• 5+ years' general lending, loan, or equivalent work experience to include:
• 3+ Consumer lending processing, accounting or auto dealer financing.
• 1+ GAP experience Preferred
• 1+ years' Quality control experience. Preferred
• 1+ years' Collections experience. Preferred

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting