Technical Support Engineer (Everett, WA)

Fluke is seeking a Technical Support Engineer I to provide expert assistance for our industry-leading electronic test and measurement tools. You will troubleshoot technical issues, guide customers in product usage, and collaborate with internal teams to enhance customer satisfaction. This role is ideal for a problem-solver with a passion for technology and hands-on expertise in electronics, solar or electrical industries.

As a Technical Support Engineer I, you will be responsible for providing post-sales product support by phone and email to end customers with Fluke hardware and software products. You will provide support for a wide range of products, associated software, and technologies.

RESPONSIBILITIES 

• Provide product technical support for end-customers using Fluke test and measurement tools and software.

• Provide high-quality, timely responses to customer inquiries by email, phone, and support case ticketing system.

• Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.

• Assist Sales personnel and Fluke internal groups by answering product support questions.

• Develop and edit Knowledge Base content for enabling customer self-help.

QUALIFICATIONS/SKILLS AND KNOWLEDGE:

Education/Certifications

• A.A. degree in engineering or technology field or 2 years of equivalent experience.

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Technical Experience 

• 1-2 years of technical experience in a technical field troubleshooting and resolving technical issues related to hardware and software.