Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Reporting to the VP, Identity and Access Management, this role provides Director level leadership and business judgment in the management of Identity & Access Management (IAM) Cloud services. Main responsibilities will include the oversight of our Cloud Engineering programs to provide direction, coordination, implementation, execution and control of First American Identity & Access Management (IAM) services. This oversight will ensure consistency with business direction, compliance with applicable standards, policies and procedures and management to established budgets.

What You'll Do

• Manages a department or multiple groups comprised of technical team members and managers from varied disciplines. Has significant responsibility for developing the capabilities of senior level staff and managers.
• Lead our global IAM team across multiple locations in the US, Dominican Republic and India.
• Deliver strategic programs to deliver high quality, contemporary and cost-effective IAM services.
• Develop trust-based relationships with internal customers to fully understand and deliver solutions to meet their business needs, while using diplomacy and relationships to advance the information security risk management program within the System’s consensus-driven culture.
• Meet the evolving and diverse needs of a broad customer base and various business partners with an emphasis on ‘business value’. Continuously seek creative and innovative means to balance information security with business enablement and efficiency.
• Lead staff to ensure operational processes are well developed, implemented and managed to support the seamless delivery of integrated services.
• Ensure compliance with information security standards, policies and procedures. Communicate and implement industry best practices and solutions employed in the information security space.
• Work with IT and business unit leaders to deploy high quality, contemporary and cost-effective information security services and solutions. Collaborate with the corporate and divisional IT leadership teams, business unit leaders, and service managers to develop and manage Identity services enterprise-wide.
• Ensure risk decisions are broadly vetted and communicated. Develop business-relevant value, performance and cost efficiency metrics to reinforce a culture of performance and accountability and increase service maturity.
• Authorizes projects, approves project designs and cost estimates. Reports projects’ status and critical issues to IT senior management.
• Sets objectives and priorities and ensures the effective allocation and use of department resources.
• Develops and administers department budget with input from work group managers.
• Develops long-range plan for the department and is a key participant in strategic planning for the IT Operations function.
• Translates strategic goals and priorities into technical strategies and objectives for his/her department.
• Introduces best practices and ensures the timeliness and quality of his/her department’s delivery of products and services.
• Coordinates activities and efforts among different internal organizational groups, customers and vendors.
• Prepares and maintains job descriptions for positions that report to him/her.
• Writes and conducts performance reviews, provides ongoing performance feedback. Establishes salary budget and approves salary increases. Makes hiring decisions.
• Frequently interfaces with executives inside and outside the company to make operational and project-related decisions, to resolve critical issues, to gather industry and competitive information and to foster a productive professional network.
• Required to perform duties outside of normal work hours based on business needs.

What You'll Bring

Knowledge and Skills/Technology Used

• Demonstrated work experience in Cloud Engineering services including