Client Services Associate

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Manager or equivalent leadership.

CLIENT SERVICES ASSOCIATE- MAIL CENTER AND OFFICE SERVICES

 

Job Overview:

The Client Services Associate provides exceptional Mail and Office services in the following areas:

• Mail and Office Services (Mail Center and Print Services).
• Shipping and receiving.
• Office Supply/Pantry: Ordering, Stocking, and Inventory.
• Copier and Print Machines (MFD Devices): Toner and Paper ordering, stocking, inventory, replacement, and basic device troubleshooting.
• Overall, this position requires continuous demonstration of superior customer service and hospitality to all client and SPS employees while maintaining a professional image of the company.
• Regular and punctual attendance is a critical requirement for this role.

 

Duties and Responsibilities:

• Provides top-level customer service and professionalism to all clients and associates during all interactions.
• Receiving, sorting, documentation/updating status into a chain of custody software system, and delivery of incoming mail and packages.
• Mailing/Shipping, packaging, documentation/updating status into a chain of custody software system and transferring custody of all outgoing items to the proper carrier.
• Acts as point of contact for company personnel on mail/ office services inquiries.
• Performs daily key ops service of multi-function devices and ensures functionality of the device, inventory and replenishing toner and copy paper, and basic troubleshooting (paper jams).
• Submitting and completing work order requests from our work order software system.
• May service and replenish stock in pantry, conference and or kitchen areas. (Varies by location)
• May perform meeting room and conference room set ups.
• May perform building occupant move assistance within assigned facilities.
• May perform light maintenance and light cleaning duties as assigned.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors and replenishes paper and mail services supplies on all floors.
• Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
• Cross training to learn all aspects of the Mail Services team and assists others with cross training.
• Builds and maintains professional relationships with customers and other teams.
• Possible driving involved. Requires a valid driver’s license and clean Motor Vehicle Record background.
• Follow and adhere to all safety protocols and policy/procedure expectations.
• Other duties as assigned by manager or supervisor.

 

Competencies:

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills, MS Office Suite experience, and data entry.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving processes and the ability to determine correct methods and services for packaging and shipping.
• Possesses ability to work independently and capable of completing assignments on time.
• Maintains professionalism and composure when interacting with all employees and provides the highest level of confidentiality.

 

Qualifications and Education Requirements:

• High School Diploma (or equivalent) required.
• Ability to work assigned work hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Effective written and verbal communication skills in an office setting.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Requires a valid driver’s license and clean Motor Vehicle Record background.
• Requires fingerprinting and criminal background check.

 

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Abil