Data Coordinator

Description

Since 1891, Boys & Girls Clubs of San Francisco (BGCSF) has provided high-quality, community-based youth development services to youth in San Francisco. Our mission is to inspire and enable all young people, especially those from disadvantaged circumstances, to realize their full potential as productive, responsible, and caring citizens. We impact the lives of Club members, primarily ages six to 18, by focusing on academic success, healthy lifestyles, good character & community engagement, and job readiness with earning potential. We are nationally recognized for the high quality of our programs and comprehensive approach to serving youth. Whether you’re joining our administrative team, a Club team, or our Camp Mendocino team, you’ll be surrounded by enthusiastic, talented, and passionate colleagues who wake up every day ready to inspire young people to reach their full potential.

Position Purpose

The primary role of the Data Coordinator is to lead the day-to-day maintenance of BGCSF’s Salesforce database (MyClubHub), including supporting staff needs, as well as to support with the coordination and completion of BGCSF’s external reporting processes. This role will be integral to the continued success of MyClubHub, ensuring that it is well-maintained and is providing a positive user experience for staff and parents. Additionally, this position will play a critical role in maintaining strong external reporting processes for key grant requirements. This position will report to the Data & Impact Manager, and is part of BGCSF’s Outcomes Measurement (OM) team. 

This position is full time at the John N. Callander Administrative Office, with four days in office and one optional remote day.

Key Responsibilities

Database Administration & Staff Training/Support - 40%

• Lead the day-to-day coordination and maintenance of MyClubHub, including the creation and deactivation of staff user accounts, setting permissions, merging duplicate accounts and contacts, and troubleshooting issues. 
• Respond promptly to support requests from front and back-end users, including program staff, administrative staff, and BGCSF family members. 
• Support the Clubs’ Administrative Assistants through regular training and meetings, on the ground coaching, and other support as needed.
• Support the Data & Impact Manager with managing a monthly backup system for the database and the upload of other data sources into the Salesforce system through Salesforce Inspector to maintain a comprehensive database experience. 
• Support the OM team with addressing Clubs and Program needs, including staff training, report and dashboard development, and training materials and protocols creation.

Data Entry & Management - 25%

• Ensure that all data is being collected with fidelity and accuracy, and is following the data management procedures developed by the OM Team.
• Help troubleshoot routine data quality and completeness issues at Clubhouses and School-based sites, including missing and unclean data and incorrect tracking.
• Help develop and maintain data entry, cleaning, and quality control methods and processes at the Clubhouses and School-based Clubs.
• Provide support to Clubs when their Administrative Assistants are not available, including assistance with data entry.
• Support the Program Services team in managing the data entry and reporting processes for program attendance across all Clubs. 

Data Visualization & Reporting - 20%

• Lead the process of uploading data to external databases (such as EMS – SFUSD’s attendance database) as a part of grant reporting requirements. This includes generating reports from MyClubHub, cleaning and processing the data, uploading reports to external databases, and manually entering missing data into the external systems. 
• Update and disseminate the MyClubHub Daily Dashboard on a daily basis, ensuring strong data quality and consistent communication of real-time member data.
• Maintain the Outcomes Measurement (OM) Portal, ensuring that links and reports are kept up-to-date. This includes routinely updating links to the Daily Dashboard, monthly Scorecard, and other reports and materials as needed. 

Learning & Collaboration - 10%

• In partnership with OM team members, participate in presentations and discussions in various meeting spaces to support staff understanding of data and how to use the data in practice.
• Work with the team to think of new and creative ways to make data engaging and relevant for program staff. 
• Collaborate with the Development, Finance, and Marketing teams to shar