Senior Commercial Claims Triage Specialist (Nonclinical)

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our flexible workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

A Brief Overview

We are looking for a highly capable Senior Triage Specialist to join our team and work on-site (or hybrid no less than three days per week on-site) at either our Chicago, New York City, Rockwood, PA, or San Antonio, TX office.  The Senior Triage Specialist responsibilities will be split between adjudicating fast track claims handling and providing robust clerical triage support. This role is well positioned to move into Claims Trainee positions when they become available to grow their professional career in the insurance industry.

How You Will Make an Impact:

• Under close supervision and technical direction, works within narrowly defined limits and authority, provide clerical support to claims adjusters to facilitate timely and accurate management of commercial claims.
• Responsible for making adjustments to solve problems. Expected to independently propose solutions to problems through drawing from prior experiences, with analysis of the issue.
• Learn and develop an understanding of the insurance marketplace, including policy contract language and intent.
• Update new and existing claims in claims database and contact brokers as needed.
• Actively manage fast track caseload.
• Manage diary and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
• Properly set initial claim reserves.
• Screen all incoming phone calls, assess and assign out to proper party.
• Retrieve and work general voice mailbox
• Prepare written correspondence
• Electronic and paper filing as needed.
• Determining coverage and adjuster assignment.
• Investigating the claim - this requires calling the claimant, insured
• Processing mail and prioritizing workload.
• Technical information gathering, through ordering reports, contacting police departments for vehicle/ equipment recovery.
• Responsible for telephone calls from various parties (insured, claimant, etc.).
• Have an appreciation and passion for strong claim management.

 

What We Need

• A working knowledge of the claims business environment typically achieved through a minimum of one years in the insurance industry preferably in a commercial claims department is required.
• Bachelor's degree from an accredited university or industry designations are preferred but not required. Six additional years of related industry experience beyond the minimum experience required above may be substituted in lieu of a degree.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Polished and professional written and verbal communication skills.  The ability to read and write English is required.
• Bachelor’s degree from an accredited university is strongly preferred and several years insurance experience required.
• Intellectual curiosity – the ability to consistently consider all options and is not governed by conventional thinking.
• Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
• Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Detail oriented with initiative and the ability to work independently in a fast-paced environment.
• Excellent analytical skills.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
• Ability to prioritize workload and handle multiple tasks.

Physical Demands

Unless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment (on-site or h