Senior Product Manager - Community

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

ABOUT THE ROLE 

Sprinklr’s Community product enables the world’s largest enterprises to build branded, self-service digital communities where customers ask questions, share knowledge, co-create product ideas, and connect with peers — all powered by AI and deeply integrated into the Sprinklr Unified-CXM platform. 

As the Senior Product Manager for Community, you will own the end-to-end product strategy and roadmap for our community platform. You’ll operate at the intersection of customer experience, self-service support, and community-led growth — competing head-on with Competitor platforms. Your mission: make Sprinklr Community the definitive choice for enterprises seeking an AI-native, unified community experience 

What You’ll Do 

• Product Roadmap: Define and communicate a multi-year product vision for Sprinklr Community, strengthening its role within the broader Sprinklr Service suite, while driving an AI-native roadmap that advances the future of digital communities.  

• Product Strategy & Vision: Develop and communicate a compelling product vision and strategy for Sprinklr's Community Product, aligned with the company's overall goals and market needs. 

• Market Analysis: Conduct thorough market research and competitive analysis to identify trends, opportunities and threats in the landscape. 

• Stakeholder Collaboration: Collaborate closely with engineering, sales, marketing, and customer success teams to ensure alignment on product development and go-to-market strategies. 

• Customer Engagement: Engage with customers to gather feedback, understand their needs, and ensure our products deliver exceptional value and user experiences. 

• Innovation & Improvement: Drive continuous product innovation and improvement to maintain a competitive edge and address evolving customer requirements. 

• Team Leadership: Lead, mentor, and inspire a team of product managers, fostering a culture of collaboration, excellence, and professional growth. 

• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform strategic decision-making. 

• Budget Management: Manage the product budget effectively, ensuring efficient allocation of resources and achievement of financial targets. 

What Makes You Qualified? 

• Education: Bachelor's degree in business, Engineering, Computer Science, or a related field; MBA or advanced degree preferred.