QX Service Specialist

QX Service Specialist

Location: Dallas, TX

Salary: $97,000 - $99,000 per year

 

Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.  Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu’s outstanding reputation and “Excellence in Science.”  People dedicated to our mission have the largest impact on Shimadzu’s continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

 

What can Shimadzu offer YOU?

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday!
• Employee Engagement – Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development

ADDITIONAL COMPENSATION:

• • For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
  • For Employees residing in Connecticut, Massachusetts, New Jersey, and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA).

 

Position Summary:

Shimadzu Scientific Instruments is seeking an QX Service Specialist to join our team! As the regional expert in our LCMS QX multiplexing systems, you'll provide critical field-based service and technical support for key customer accounts across your territory. This role is responsible for installation, repair, maintenance, and customer support for high-performance liquid chromatography and mass spectrometry platforms. If you enjoy working hands-on with advanced instrumentation, thrive in customer-facing roles, and want to support science that makes a difference, this position could be a great fit.

 

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Install, repair, and maintain LCMS and LC instrumentation configured with QX multiplexing.
• Serve as the regional technical lead for QX systems, supporting Field Service and Technical Support personnel as needed.
• Provide basic customer training during install and post-install support.
• Act as a troubleshooting expert for customer and internal escalations
• Maintain service documentation and CRM updates daily.
• Collaborate with regional teams, including Sales, Product Specialists, and Technical Support.
• Travel frequently within your assigned territory (typically day trips; some overnight).

 

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree in Chemistry or a related scientific discipline (advanced degrees preferred).
• At least 5 years of field experience servicing LCMS instrumentation.
• Proficiency in reading chromatograms and interpreting MS data.
• Strong communication, problem-solving, and customer service skills.
• Valid driver’s license and ability to travel up to 60%.

 

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications, accompanied by a salary adjustment.

 

COMPENSATION AND BENEFITS:

This exempt, full-time position comes with a competitive salary range of $97,000 to $99,000 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contribu