Remote - Bilingual (English/Spanish) Membership, Customer Sales and Service Rep

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Why Choose a Career with the AAA The Auto Club Group (ACG)

You’re a bilingual sales and service professional. You enjoy a job that keeps you busy, but also one that provides for you and your family. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about its members and employees. Continue reading to see what our Bilingual Membership Sales and Service Representative opportunities are all about!

A day-in-the-life of a Membership Sales and Service Representative:

Our Bilingual Membership Sales and Service Representatives provide solutions and consulting to our customers and members on AAA products and services through account analysis and cross-selling. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 60+ million members.

In this role, you will also have the opportunity to:

• Provides world-class member-centric experience in a high-volume, fast-paced call center environment.

• Sell new memberships and upgrades to increase base growth.

• Consult members on club products and appropriately cross-sell/make referrals on products and services to maximize information and sales opportunities for the organization.

• Receive and process Auto Travel calls as needed.

• Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $16.75 per hour plus incentives. Pay rate will be determined based on experience and may exceed the starting rate.

• Bilingual Subsidy (Must be fluent in English and Spanish)

• Overtime earning potential at time and a half the hourly wage

• Fully paid training

• Medical, dental, and vision benefits

• 401k with employer match

• Paid parental leave and adoption assistance

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays

• Paid volunteer day annually

• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities

• AAA Membership

• Discounts, perks, rewards, and much more

We are looking for candidates who have:

Education

• High School Diploma or equivalent (GED)

Experience

• Minimum of 6 months of customer service experience in a fast-paced computer-automated business environment.

• Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge.

• Bilingual - Must be fluent in Spanish and English

• Soft sell skills.

• Ability to multi-task 

• Ability to troubleshoot minor computer issues.

• Ability to interpret contract and bid documents, in addition to contract negotiation skills

Home Office Requirements

• A designated workspace free from interruptions and distractions

• Workspace large enough for two monitors and a phone

• 100MB per second high-speed Internet with the ability to connect a computer and phone line directly to a modem.

• Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)

• Ability to plug in (4) outlets with power strips.

• Personal cell phone during training with the ability to download company apps for network access.

• Earbuds or phones are recommended.

Preferred Qualifications

• 1-2 years of customer service. Advanced computer skills. Prior sales experience.

Work Environment

This is a remote call center position. Call Center employees work remote full-time. An exception to this would be in the case of connectivity or service