Senior Manager, STD Claims

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: We support US flexible working arrangements in the contiguous 48 states.   

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.  

The opportunity:  

Senior Managers are responsible for the service, risk, and financial performance of a team of Short-Term Disability Case Specialists.  This role is responsible for delivering Service and Performance Guarantee expectations through clear expectations, daily reporting, recognition, and feedback.  This role is accountable for client experience and strong claims management practices which require aligning work practices, performance, and initiatives to reflect the organization’s strategic priorities.  Creating high performance teams is critical in renewing and attracting new clients.   

How you will contribute:  

• Plan and direct the work of the claim team including regular review & assessment of team progress and performance against Service and Performance Guarantees.

• Manage claims and customer service activities to optimize and sustain effective risk analysis, performance, profitability while delighting clients.

• Communicate verbally and in writing with clients, agents, vendors, and internal resources including senior management, in response to all inquiries including claimant or case specific statuses, escalated calls or departmental process and performance measures.

• Responsible for the leadership and development of Case Specialists.

• Develop, implement, and evaluate claim practices to deliver best in class claim. effectiveness and service.  Ensure uniformity and consistency with all claim practices and procedures.

• Collaborate with all constituents to deliver on department expectations in support of sales objectives and client service goals.

What you will bring with you:  

• Ability to work with a diverse group of people.

• A minimum of five years management experience in a Claims or Group Benefits environment.

• Ability to deliver exceptional performance related to service, risk, and quality.

• Exceptional leadership skills with an ability to engage employees to deliver top performance.

• Effective in leading through change in a positive manner.

• Proven success in assisting employees with career aspirations.

• BA/BS in a related field of business is highly preferred.

• Field or industry specific designations are a plus.

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.  

Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!  

Life is brighter when you work at Sun Life  

• Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical, and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more.  

• Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account.   

• A flexible work environment with a friendly, caring, collaborative and inclusive culture.   

• Great Place to Work® Certified in Canada and the U.S.   

• Named as a “Top 10” employer by the Bosto