Audiology Assistant - The Woodlands, TX

Connect Hearing - AudioNova

Location: The Woodlands, TX

 

Salary: $21.00 – $23.00 an hour + Sales Incentive Plan!

Hours: Friday 8:30am - 5:00pm

 

Position Summary:

The Lab Tech performs functions associated with service of hearing aids and accessories including cleanings and modifications, and basic office duties.

 

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match 
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection 
• 1 Floating Holiday per year
•  

Responsibilities & Duties:

• Greet patients with a positive and professional attitude
• Collect patient intake forms and maintain patient files/notes
• Receive inbound calls, schedule/confirm appointments for new and repeat patients
• First level support to patients, answer questions, check patients in/out, collect and process payments
• Processes returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care Professional
• Process repairs, under the direct supervision of a licensed Hearing Care Professional
• General knowledge and ability to sell accessories such as batteries, etc.
• Support in processing patient orders, receive all orders and verify pick up, input information into all relevant systems
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including office cleanliness
• Timely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as needed
• Clean & performance checks on Hearing Aids and accessories
• Provide Hearing Aid/accessory service assistance to walk-in patients
• Support the HCPs with Hearing Aid/accessory modifications.
• Visually inspect Hearing Aids/accessories and identify defects as required
• Perform general routine machine maintenance and daily workstation clean-up
• Meet established individual goals

 

• Assist with event planning and logistics of community outreach events to promote the Sonova AC brand and generate demand.
• Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
• Adhere to AC US brand standards
• Other duties and responsibilities as assigned

 

 

Job Qualifications

 

Education:

•High School Diploma or equivalent