IT Business Services Senior Consultant

Requisition ID: 427706
Work Area: Information Technology
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-3

Original Posting Date: 06/23/2025 

 

Job Title: IT Business Services Senior Consultant 

Location: Newtown Square, PA 

Work Model: Hybrid work model 

 

Purpose and Objective:   

SAP America, Inc. seeks an IT Business Services Senior Consultant at our Newtown Square, PA location to cooperate closely with the customer’s technology and business stakeholders and act as the voice of the client within SAP.  

 

Expectations and Tasks:  

Act as escalation point for all issues about the ECS engagement while planning and coordinating ECS-related requests. Establish contact with the customer's Management / C-Level and act as a trusted advisor to grow the business by driving the client’s digital transformation and generating higher customer value. Share monthly / quarterly reporting on the Service Level with the customer and advice on new services or other developments within SAP Enterprise Cloud Services that increase the business value for the customer. Set up the engagement and manage all engagement delivery lifecycle phases after contract signature (onboarding, transition, stabilization, operations, o-boarding). Ensure operational excellence in contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.). Identify service improvements and delivery opportunities and realize the value for the client. Continuously increase client-trusted advisor relationships with executives and key stakeholders. Track and report on business growth and upsell throughout the entire engagement lifecycle.  

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Business Administration, Computer Science, Technical Engineering, Economics, or a related field of study and six (6) years of experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Business Administration, Computer Science, Technical Engineering, Economics, or a related field of study and four (4) years of experience in the job offered or related occupation. 

 

Qualifications/Skills and Competencies Experience:  

Experience must involve four (4) years in the following: 

• ITIL Methodology; 

• SAP Systems installation, upgrade and migration; 

• System Monitoring; 

• Database Administrator; 

• Linux Administrator; 

• Technical whitepaper and content writing; and 

• RFP or RFQ Response writing. 

 

Travel: N/A 

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the